What is the monthly spending cap when I'm billed through Shopify?

For workspaces billed through Shopify, your subscription has a monthly spending cap ("capped amount") that limits how much can be charged per month. Deskhero calculates a default cap based on your current number of users and pending invites. The cap also has to cover any additional tickets or chatbot sessions you approve and any extended retention charge. If it is too low, the Plans page shows your current limit, the limit you need, and a button that takes you to Shopify to approve the higher amount.