<?xml version="1.0" encoding="UTF-8"?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"><url><loc>https://www.deskhero.com/faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_billing</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_integr</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_plans</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fad_users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fai_autofill</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fai_in_deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fai_knowledge</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fai_suggested</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fai_translate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fau</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fau_actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fau_aireply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fau_autoreply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fau_conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fau_rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fau_sla</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fem</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fem_basics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fem_connect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fem_dns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fem_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fem_status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ffw</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ffw_builder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ffw_chatbot</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ffw_embed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ffw_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ffw_tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ffw_widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_navigate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_notifs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_profile</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_security</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_signin</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fgs_workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fkb</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fkb_articles</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fkb_cats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fkb_faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fkb_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fkb_portal</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fkb_review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Fkb_scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Frp</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Frp_dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Frp_stats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Frp_topics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_columns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_manage</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_timeline</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fcategory%2Ftk_working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-a-workspace-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-first-thing-i-should-do-in-a-new-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-knowledge-base-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-the-public-faq-and-internal-kb-sections-of-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-integrations-does-deskhero-offer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-have-an-api</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-subscription-plans-does-deskhero-offer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-does-deskhero-pricing-work</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-automations-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-automations-and-auto-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-form-builder</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-ai-chat-bot-on-deskhero-forms</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-a-mailbox-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-incoming-emails-become-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-deskhero-dashboard</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-topic-map-in-statistics</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-ai-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-s-ai-use-my-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-deskhero-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-sign-up-or-sign-in-with-google-or-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-deskhero-s-password-requirements</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-after-i-enter-my-email-when-signing-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fi-entered-the-wrong-email-during-sign-up-can-i-change-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-sign-up-say-my-email-address-is-not-allowed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-do-i-get-an-error-saying-the-sign-up-confirmation-code-is-invalid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-am-i-told-there-have-been-too-many-sign-up-attempts</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fthe-sign-up-flow-says-my-email-is-already-registered-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-do-i-agree-to-when-i-sign-up-for-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-information-does-deskhero-ask-for-on-the-about-you-sign-up-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-the-tabs-above-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-the-order-of-the-status-tabs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-deleted-tab-in-the-ticket-list-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-sort-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-default-sort-order-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-a-ticket-s-status-without-opening-the-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-open-a-ticket-from-the-list-and-can-i-open-it-in-a-new-browser-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-select-multiple-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-bulk-actions-are-available-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-update-many-tickets-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-delete-several-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-how-many-tickets-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-move-between-pages-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-ticket-list-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-export-my-tickets-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-show-imported-tickets-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-t-i-see-some-of-my-workspace-s-tickets-in-the-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-information-can-i-set-on-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-my-knowledge-base-edits-saved-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-an-existing-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-delete-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-see-or-edit-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-tags-to-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-search-the-knowledge-base</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-upload-button-in-the-knowledge-base-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-knowledge-base-articles-from-files</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-deskhero-create-knowledge-base-articles-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-more-like-this-on-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-share-a-link-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-attach-files-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-do-i-see-on-the-knowledge-base-overview-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-knowledge-base-articles-have-a-language-setting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-my-customers-see-the-internal-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-my-teammates-need-to-sign-up-before-i-can-invite-them-to-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-invite-a-new-user-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-invite-several-users-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-long-is-a-user-invitation-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-cancel-or-revoke-a-pending-user-invitation</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-after-i-send-a-user-invitation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-user-roles-exist-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-can-an-admin-do-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-the-owner-and-admin-roles</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-can-someone-with-the-user-role-do-and-not-do</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-a-user-s-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-invite-someone-directly-as-an-owner</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-promote-a-user-to-the-owner-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-deactivate-a-user-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-reactivate-a-suspended-deactivated-user</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deactivating-a-user-stop-billing-for-them</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-am-i-asked-to-approve-a-spending-cap-when-inviting-users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-which-groups-a-user-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-see-when-a-user-joined-and-when-they-were-last-active</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-the-automation-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-create-edit-or-delete-automation-rules</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-does-rule-order-and-priority-work-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-reorder-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-turn-an-automation-rule-on-or-off</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-disabled-automation-rules-still-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-delete-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-an-existing-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-the-requirements-for-an-automation-rule-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-the-locked-rules-default-ticket-status-and-default-ticket-priority-on-my-automation-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-automation-rules-overwrite-values-that-were-already-set-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fmy-automation-rule-didn-t-run-on-a-new-ticket-what-should-i-check</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-see-which-changes-on-a-ticket-were-made-by-an-automation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fin-what-order-should-i-put-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-new-form-or-chat-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-create-tickets-in-group-mean-on-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-a-form-s-colors-to-match-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-choose-which-language-a-public-form-is-displayed-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-i-need-to-click-a-save-button-when-editing-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-delete-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-create-edit-or-delete-forms</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-deskhero-s-public-forms-protected-against-spam</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-the-forms-i-have-already-built</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-manage-my-email-mailboxes-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-add-or-change-mailboxes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-attach-to-group-mean-when-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-create-a-new-group-while-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-which-group-a-mailbox-is-attached-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-disconnect-or-delete-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-undo-deleting-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-connect-more-than-one-mailbox-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-a-deskhero-provided-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwill-replies-to-customers-be-sent-from-my-own-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-several-mailboxes-share-the-same-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-tickets-breakdown-section-on-the-dashboard-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-the-active-tickets-and-waiting-first-reply-tabs-on-the-dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-the-dashboard-only-show-a-few-tickets-in-each-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-filter-the-dashboard-by-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-time-periods-can-the-dashboard-stats-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-chart-in-the-dashboard-stats-panel-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-average-time-to-first-reply-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-average-resolution-time-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-average-time-per-status-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-dashboard-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-does-the-dashboard-show-sla-problems</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-use-a-suggested-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-ask-do-you-want-to-send-the-suggested-reply-as-it-is</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-the-ticket-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-did-a-suggested-reply-suddenly-appear-while-i-had-the-ticket-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-custom-instructions-in-deskhero-s-ticket-settings</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-custom-instructions-for-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-placeholders-can-i-use-in-custom-instructions-for-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-length-limit-for-custom-instructions</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-or-delete-custom-instructions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-can-i-test-how-my-custom-instructions-change-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-write-long-detailed-custom-instructions-for-the-ai</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-remember-me-checkbox-do-when-signing-in</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-reset-my-password-if-i-forgot-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fi-requested-a-password-reset-but-want-to-go-back-can-i</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-is-deskhero-asking-for-a-code-from-my-authentication-app-when-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-sign-in-say-email-verification-required</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-right-after-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-do-i-land-on-the-setup-guide-instead-of-the-dashboard-after-signing-in</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-log-out-of-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-to-my-session-when-i-log-out</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-filter-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-do-match-exclude-and-missing-mean-in-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-filter-tickets-by-date</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-filter-tickets-by-a-number-range</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-clear-my-ticket-filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-collapse-the-filter-panel-to-get-more-room</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-is-status-missing-from-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-my-ticket-filters-remembered</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-share-a-filtered-ticket-view-with-a-colleague</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-search-for-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-fields-does-ticket-search-look-at</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-find-a-ticket-when-i-know-its-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-the-ticket-list-search-case-sensitive-and-when-does-it-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-filter-tickets-by-sla</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-choose-which-filters-appear-in-the-ticket-filter-panel</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-knowledge-base-categories</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-knowledge-base-category</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-or-delete-a-knowledge-base-category</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-groups-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-or-remove-members-of-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-rename-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-delete-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-everyone-group-and-can-i-edit-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-create-edit-or-delete-groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-triggers-can-start-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-an-automation-run-when-a-ticket-is-updated-or-when-a-customer-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-conditions-can-i-use-in-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-operators-are-available-for-the-requester-email-condition</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-make-a-rule-apply-to-all-emails-from-one-company</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-trigger-an-automation-based-on-the-subject-or-body-of-the-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-any-ai-evaluated-condition-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-automations-react-to-the-language-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-automation-text-conditions-case-sensitive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-one-automation-condition-check-several-values-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-more-than-one-condition-to-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-and-and-or-in-automation-conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-fields-does-a-new-form-contain-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-more-fields-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-the-order-of-fields-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-make-a-form-field-required-or-optional</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-t-i-remove-the-email-name-subject-or-message-fields-from-my-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-add-more-than-one-rich-text-editor-field-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-customers-attach-files-when-submitting-a-public-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-different-custom-field-types-appear-on-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-the-contact-form-pick-up-values-from-the-page-it-is-embedded-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-a-mailbox-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-email-providers-can-i-connect-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-connect-a-gmail-or-google-workspace-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-connect-a-microsoft-365-or-outlook-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-connect-a-shared-microsoft-mailbox-like-support-or-info</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-google-permissions-does-deskhero-ask-for-when-i-connect-a-gmail-mailbox-and-why</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-microsoft-permissions-does-deskhero-ask-for-when-i-connect-a-mailbox-and-why</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-need-offline-access-to-my-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwill-deskhero-change-anything-in-my-gmail-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-right-after-i-connect-a-google-or-microsoft-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-import-my-old-emails-when-i-connect-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-connect-a-mailbox-with-a-different-gmail-address-than-the-account-i-sign-in-with</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-find-help-guides-for-connecting-mailboxes-and-forwarding-email</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-do-the-statistics-tabs-show</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-time-ranges-can-statistics-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-export-statistics-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-share-a-specific-statistics-view-with-a-teammate</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-see-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-the-sla-percentage-in-statistics-not-match-the-number-of-breached-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-translate-a-ticket-into-my-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-write-my-reply-in-my-own-language-and-send-it-in-the-customer-s-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-to-my-draft-reply-when-i-translate-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-see-a-translated-ticket-in-its-original-language-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-get-a-quick-summary-of-a-long-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-add-ai-summary-in-the-reply-editor</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-ai-summary-in-a-reply-include-and-what-does-it-leave-out</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-is-the-reply-editor-covered-with-ai-summary-in-progress</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-add-ai-summary-the-same-as-summarize-thread</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-ai-summary-disappear-if-i-switch-back-to-full-history</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-workspace-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-the-rules-for-choosing-a-workspace-url</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-my-deskhero-workspace-url-look-like</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-long-can-my-workspace-or-company-name-be</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-add-a-knowledge-source-step-during-workspace-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-skip-adding-my-website-when-creating-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-is-deskhero-asking-to-verify-my-phone-number-when-i-create-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-many-workspaces-can-i-create-on-a-trial</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-workspace-selection-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-switch-between-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-one-deskhero-account-be-a-member-of-multiple-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-accept-an-invitation-to-join-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fi-m-in-the-middle-of-workspace-creation-but-want-to-use-a-different-account-what-do-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fmy-old-workspace-url-stopped-being-our-main-address-will-old-links-still-work</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-was-i-signed-out-and-sent-back-to-the-sign-in-page</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-rearrange-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-resize-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-information-can-the-ticket-list-columns-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-view-my-tickets-as-a-kanban-board-instead-of-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-my-column-widths-and-view-choices-follow-me-to-another-computer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-choose-which-columns-show-in-the-ticket-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-my-ticket-list-columns-personal-or-shared-with-the-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-don-t-my-custom-fields-show-as-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-public-faq-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-statuses-can-an-faq-item-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-filter-the-faq-list-by-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-search-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-an-faq-item-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-manually-created-faq-items-need-to-be-reviewed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-say-a-faq-with-this-question-already-exists-when-i-try-to-create-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-an-faq-item-that-is-already-approved</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-how-many-faq-items-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-manage-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-export-my-deskhero-workspace-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-data-is-included-in-a-workspace-export-and-in-what-format</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-receive-my-exported-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-often-can-i-export-my-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-export-our-workspace-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-the-workspace-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-can-i-configure-on-the-workspace-settings-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-my-workspace-logo</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-my-workspace-portal-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-my-workspace-url-deskhero-subdomain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-set-the-time-zone-for-my-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-the-language-of-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-permanently-delete-terminate-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-actions-can-an-automation-rule-perform</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-one-automation-rule-perform-several-actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-extract-text-from-templated-message-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-delete-ticket-automation-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-automations-set-my-custom-fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-automations-send-an-email-reply-to-the-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-custom-url-of-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-embed-a-deskhero-form-on-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-the-two-form-embed-modes</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-preview-a-form-before-publishing-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-t-i-change-my-form-s-custom-url-anymore</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-embed-the-deskhero-widget-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-embedding-the-widget-directly-and-using-the-floating-icon</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-preview-the-widget-before-putting-it-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-add-a-mailbox-using-dns-records-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-does-the-dns-mailbox-setup-work-step-by-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-dns-records-do-i-need-to-add-to-verify-my-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-need-dns-records-on-my-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fmy-email-domain-shows-a-setup-dns-button-and-is-not-verified-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-domain-status-verified-mean-on-the-mailboxes-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-forwarding-email-address-in-the-dns-mailbox-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-verify-that-email-forwarding-is-working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-are-the-topic-names-and-summaries-created</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-tickets-are-included-in-the-topic-map</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-often-does-the-topic-map-refresh</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-minimum-number-of-tickets-before-topics-appear</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-does-deskhero-decide-which-tickets-belong-to-the-same-topic</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-ai-look-at-files-attached-to-a-ticket-when-it-suggests-a-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-attachment-types-can-the-ai-suggested-reply-read-and-how-much</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhen-the-ai-reads-a-ticket-attachment-where-does-the-content-go</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-my-personal-profile-settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-my-name-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-my-profile-picture-avatar</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-the-email-address-i-use-to-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-see-which-workspaces-i-belong-to-and-accept-workspace-invitations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-check-my-own-role-and-group-memberships</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-ticket-statuses-does-deskhero-have-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-status-and-priority-does-a-new-ticket-get-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-open-status-mean-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-the-resolved-and-closed-statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-add-rename-or-delete-ticket-statuses</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-don-t-resolved-or-closed-tickets-show-up-in-my-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-a-ticket-s-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-a-ticket-s-priority</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-are-faq-suggestions-generated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-approve-a-suggested-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-a-suggested-faq-before-approving-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-decline-an-faq-suggestion</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-approve-or-decline-many-faq-suggestions-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-actually-happens-when-i-approve-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-when-i-decline-or-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-conflict-warning-on-an-faq-item-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-resolve-a-conflict-between-two-faq-items</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-don-t-i-see-any-new-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-ai-create-duplicate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-chat-widget-conversations-used-to-generate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-custom-fields-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-custom-field-types-are-available-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-text-field-types-can-i-choose-when-creating-a-custom-text-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-set-minimum-and-maximum-values-on-a-number-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-limit-which-dates-can-be-picked-in-a-date-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-dropdown-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-reorder-the-options-of-a-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-unique-key-on-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-allow-in-external-forms-mean-on-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-see-and-manage-the-custom-fields-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-custom-field-values-show-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-auto-replies-in-deskhero-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-set-up-auto-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-access-the-auto-replies-page</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-an-auto-reply-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-the-requirements-for-an-auto-reply-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-do-i-have-to-select-groups-for-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhen-are-auto-replies-not-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-protection-against-auto-reply-email-loops</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-auto-replies-include-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-customer-see-as-the-sender-of-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-or-delete-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-schedule-an-auto-reply-for-example-only-outside-business-hours-or-during-vacation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-auto-replies-go-out-for-tickets-we-create-ourselves</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-the-chat-widget-s-colors</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-set-the-language-of-the-embedded-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-show-my-own-text-above-or-below-the-embedded-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-do-visitors-see-when-they-open-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-the-chat-widget-protected-against-spam-and-abuse</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-a-visitor-see-after-submitting-a-ticket-through-the-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-mailbox-status-forwarding-required-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-mailbox-status-re-authentication-required-mean-and-how-do-i-fix-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-did-mailbox-re-authentication-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-do-the-different-mailbox-statuses-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fi-connected-my-mailbox-but-authentication-failed-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-extras-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-file-format-does-the-questionnaire-auto-filler-expect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-run-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-output-does-the-questionnaire-auto-filler-produce</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-do-some-rows-in-my-auto-filled-questionnaire-say-no-data-found</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-limit-on-how-many-questionnaire-questions-the-auto-filler-will-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-the-questionnaire-auto-filler-s-answers-come-from</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-my-password</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-support-two-factor-authentication-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-enable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-ask-me-to-verify-a-phone-number-when-setting-up-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-disable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-the-phone-number-used-as-my-2fa-backup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-switch-two-factor-authentication-to-a-new-authenticator-app</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-see-all-devices-and-sessions-where-i-am-logged-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-log-out-another-device-or-end-a-session-remotely</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-assign-a-ticket-to-someone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-i-not-find-a-colleague-in-the-assignee-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-move-a-ticket-to-a-different-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-tags-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-the-requester-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-correct-the-requester-s-name-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-a-ticket-s-subject</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-custom-field-values-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-another-field-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-more-from-requester-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-related-content-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-a-ticket-update-automatically-while-i-have-it-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-source-field-on-a-ticket-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-two-people-work-on-the-same-ticket-at-the-same-time</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-public-faq-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-put-the-faq-on-my-own-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-search-engines-index-my-faq</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-the-faq-portal-serve-several-languages</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-faq-article-votes-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-are-some-of-my-faq-items-not-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-or-chat-with-our-faq-link-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-lists-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-system-lists</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-create-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-list-fields</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-field-types-can-a-list-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-make-a-list-field-required-or-unique</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-the-order-of-the-fields-in-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-custom-url-when-creating-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-list-permissions-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-a-list-s-structure-after-creating-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-an-entry-to-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-delete-a-list-entry</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-export-a-list-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-import-list-entries-from-a-file</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-search-within-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-a-selection-field-use-a-list-as-its-options</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-share-a-link-to-a-list-or-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-an-ai-auto-reply-and-a-static-auto-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-ai-auto-reply-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-a-static-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-fallback-to-static-auto-reply-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-turn-off-both-the-ai-and-the-static-auto-reply-on-the-same-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-am-i-getting-the-error-about-the-ai-auto-reply-message-placeholder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-placeholders-can-i-use-in-the-ai-auto-reply-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-did-a-ticket-get-no-auto-reply-even-though-ai-auto-reply-is-enabled</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-can-i-see-whether-an-auto-reply-uses-ai-or-a-static-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-ai-auto-reply-cost-extra-or-require-a-specific-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-enable-ai-chat-bot-option-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-a-visitor-experience-when-the-ai-chat-bot-is-enabled-on-my-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-a-chat-bot-conversation-create-a-ticket-even-if-the-visitor-never-fills-in-the-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-use-one-deskhero-form-as-both-a-chat-bot-and-a-classic-contact-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-turn-on-the-ai-chat-bot-for-my-website-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-t-i-turn-on-the-ai-chat-bot-for-my-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-if-my-approved-faq-count-drops-while-the-chat-bot-is-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-does-the-chat-bot-decide-what-to-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-visitors-ask-the-chat-bot-follow-up-questions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-did-this-answer-your-questions-prompt-in-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-when-the-chat-bot-can-t-answer-a-visitor-s-question</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-chat-bot-ever-make-up-answers</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-ai-chat-bot-work-if-my-public-faq-is-not-in-english</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-a-chatbot-session</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-import-emails-feature-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-use-the-import-emails-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-import-old-emails-using-my-google-or-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-import-old-emails-using-imap</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-i-only-pick-sent-folders-when-importing-emails</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-permissions-does-the-email-import-ask-for-and-are-they-different-from-a-mailbox-connection</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-import-emails-from-a-shared-or-different-mailbox-with-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-can-i-follow-the-progress-of-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-to-the-emails-i-import-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-import-the-same-email-folder-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-limit-to-how-many-emails-i-can-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-delete-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-see-my-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-events-create-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-notifications-get-marked-as-read</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-mark-a-notification-as-unread-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-archive-a-notification</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-hide-archived-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-clear-all-notifications-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-when-i-click-a-notification</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-control-which-notifications-i-receive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-get-deskhero-notifications-by-email</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-group-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-did-i-get-a-notification-saying-new-suggested-faq-items-are-ready-for-review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-don-t-i-get-notified-when-a-customer-opens-a-new-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-notification-preferences-can-i-control-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-get-notified-when-someone-mentions-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-get-notified-when-a-ticket-is-assigned-to-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-get-notified-about-new-tickets-in-my-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-replies-to-assigned-notification-setting-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-choose-between-email-and-in-app-notifications-separately</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-reply-to-a-customer-from-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-a-reply-and-a-private-note-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-an-internal-note-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-customers-see-private-notes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-cc-or-bcc-recipients-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-t-i-see-the-to-cc-and-bcc-fields-while-writing-a-private-note</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-quickly-add-an-email-address-from-the-conversation-to-my-reply-recipients</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-send-a-reply-and-change-the-ticket-status-in-one-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-mention-a-teammate-in-a-reply-or-note</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-formatting-can-i-use-in-the-ticket-reply-editor</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-my-ticket-replies-saved-as-drafts-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-new-ticket-form-save-a-draft-if-i-navigate-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-attach-files-to-a-ticket-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-size-limit-for-ticket-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-ticket-attachments-scanned-for-viruses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-canned-responses-in-deskhero</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-insert-a-canned-response-into-a-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-ask-inserting-the-canned-response-replaces-everything-in-your-reply-continue</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-the-canned-responses-list-say-no-canned-responses-for-this-ticket-s-group</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-create-edit-or-delete-canned-responses</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-or-delete-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-a-signature</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-an-auto-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-a-canned-response-contain-images-or-attachments</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-send-a-reply-without-quoting-the-earlier-messages</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-message-history-quoted-below-my-reply-contain</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-sent-without-history-on-a-message-in-the-ticket-mean</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-remember-my-no-history-choice-for-the-next-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-upload-q-a-tool-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-columns-does-the-q-a-import-excel-file-need</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-import-q-a-knowledge-from-an-excel-file</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-deskhero-create-when-i-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-should-i-import-q-a-knowledge-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-import-many-faq-items-at-once-instead-of-adding-them-one-by-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-bulk-import-faqs-by-pasting-them</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-format-does-pasted-text-need-to-be-in-for-the-faq-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-to-duplicate-or-incomplete-rows-when-i-import-faqs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-the-chat-bot-use-imported-faqs-right-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-deskhero-import-my-existing-faq-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-cancel-my-deskhero-subscription</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-difference-between-the-deskhero-plans</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-upgrade-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-downgrade-my-deskhero-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-free-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-change-our-workspace-s-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-t-i-upgrade-to-a-paid-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-have-a-free-trial</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-when-my-free-trial-expires</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fif-i-upgrade-during-my-free-trial-do-i-keep-the-remaining-trial-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-can-i-see-how-much-of-my-plan-s-limits-i-have-used</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-when-i-hit-a-plan-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwill-i-be-warned-before-reaching-my-ticket-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-compare-what-each-deskhero-plan-includes</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-many-chat-bot-sessions-are-included-in-my-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-extend-my-plan-s-limits-with-add-ons</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-many-tickets-are-included-in-my-deskhero-plan-each-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-counts-as-a-ticket-toward-my-monthly-allowance</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-unused-tickets-or-chatbot-sessions-roll-over-to-the-next-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-much-do-additional-tickets-and-chatbot-sessions-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-approve-additional-tickets-or-chatbot-sessions-over-usage-billing</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-over-usage-billing-off-on-button-on-the-plans-page-mean</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-lower-or-turn-off-my-over-usage-approval</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-long-does-deskhero-keep-my-tickets</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-my-workspace-s-retention-period</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-much-does-extended-retention-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-choosing-a-shorter-retention-period-delete-tickets-right-away</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-free-trial-include-tickets-and-chatbot-sessions</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-suggest-that-another-plan-would-be-cheaper</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-plan-limits-reset-every-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-sla-policies-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-set-up-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-business-hours-work-with-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-the-sla-clock-stop-while-i-m-waiting-on-the-customer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-ai-auto-replies-count-toward-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-tickets-get-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-see-a-ticket-s-sla-status</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-get-notified-about-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-to-a-ticket-s-sla-when-its-group-or-priority-changes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-plans-include-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-when-a-customer-submits-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-chat-bot-conversations-create-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fif-a-visitor-chats-with-the-bot-and-then-submits-the-form-do-i-get-two-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-a-visitor-return-to-the-chat-after-the-ticket-form-appears</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-does-a-chat-bot-conversation-look-to-my-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-don-t-resolved-chat-bot-conversations-show-up-in-my-ticket-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-chat-bot-rating-on-a-ticket-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-tickets-created-from-the-chat-widget-get-a-status-and-priority</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-setup-guide-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-see-the-setup-guide</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-keep-opening-the-setup-guide-when-i-log-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-steps-does-the-setup-guide-checklist-include</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-setup-guide-steps-get-marked-as-complete</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-ai-knowledge-tag-on-some-setup-guide-steps-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-import-answered-emails-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-scrape-your-website-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-dismiss-or-skip-the-setup-guide</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-reopen-the-setup-guide-later</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-are-the-ai-steps-in-the-setup-guide-locked</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-insert-my-signature-into-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-manage-my-reply-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-signature-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-use-as-default-signature-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-or-delete-a-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-an-email-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-have-more-than-one-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-set-a-default-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-scraped-domains-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-a-website-for-deskhero-to-crawl</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-manage-scraped-domains</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-i-need-to-verify-ownership-of-a-domain-before-deskhero-scrapes-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-say-my-domain-is-not-allowed-when-i-try-to-add-it-for-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-add-the-same-domain-to-scraped-domains-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-or-remove-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-scrape-every-page-on-my-website-including-duplicates-in-other-languages</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-limit-on-website-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-re-crawl-a-single-page-of-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-a-specific-page-of-my-website-to-be-scraped</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-control-which-pages-of-my-website-deskhero-crawls</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-primary-language-setting-on-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-can-t-i-change-a-scraped-domain-s-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-billed-via-shopify-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-am-i-redirected-to-shopify-to-approve-something-when-changing-my-deskhero-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-payment-methods-does-deskhero-accept</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-add-or-update-my-payment-card</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-store-my-credit-card-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhen-does-deskhero-charge-my-card</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-see-my-payment-history-and-invoices</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-download-an-invoice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-my-invoice-say-it-requires-confirmation-and-how-do-i-pay-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-did-my-deskhero-payment-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-information-appears-on-a-deskhero-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-fill-in-my-company-s-billing-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-i-need-to-enter-a-vat-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-manage-billing-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-monthly-spending-cap-when-i-m-billed-through-shopify</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-my-shopify-monthly-spending-cap</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-plan-changes-work-when-my-workspace-is-billed-through-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-update-my-payment-card-in-deskhero-if-i-m-billed-through-shopify</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-the-billing-settings-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-the-billing-history-on-the-plans-page</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-additional-usage-charges-appear-on-my-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdo-i-need-to-raise-my-shopify-spending-limit-for-additional-usage</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-items-are-in-the-deskhero-main-menu</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-collapse-or-expand-the-sidebar-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-are-the-tabs-at-the-top-of-the-deskhero-screen</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-search-across-everything-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-global-search-give-me-an-ai-generated-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-quickly-create-a-ticket-from-anywhere-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-page-opens-first-after-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-the-settings-menu-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-see-when-a-ticket-was-created-and-last-updated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-can-i-see-the-history-of-changes-made-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-ai-chat-bot-entry-in-a-ticket-timeline-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-do-the-message-labels-ai-auto-replied-auto-reply-ai-chat-bot-and-visitor-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-edit-the-first-message-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-edit-a-reply-after-it-has-been-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-convert-a-reply-to-a-private-note-or-a-note-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-forward-a-ticket-to-an-external-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-copy-a-link-to-a-ticket-to-share-with-a-teammate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-mark-a-ticket-as-unread</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-jump-to-the-newest-message-in-a-long-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-see-who-a-message-in-the-conversation-was-sent-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-manage-integrations-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-connect-my-shopify-store-to-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-install-deskhero-directly-from-the-shopify-app-store</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-permissions-does-the-shopify-integration-ask-for</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-deskhero-need-access-to-all-my-shopify-orders-not-just-recent-ones</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-the-shopify-integration-read-my-customer-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-the-shopify-integration-need-fulfillment-access</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-the-shopify-integration-ask-to-read-returns</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-should-i-enter-as-my-shopify-store-url-when-connecting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-does-the-shopify-panel-on-a-ticket-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-does-deskhero-know-which-shopify-customer-a-ticket-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-does-the-shopify-section-on-my-ticket-say-customer-not-found</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-jump-from-a-ticket-to-the-order-in-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-s-ai-use-my-shopify-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-is-shopify-product-sync</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-permanently-store-my-shopify-customer-and-order-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-disconnect-my-shopify-store-from-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-if-i-uninstall-the-deskhero-app-from-my-shopify-admin-instead-of-removing-it-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwho-can-connect-or-remove-integrations-and-who-can-see-shopify-data-on-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-limit-to-how-many-shopify-products-deskhero-syncs</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-languages-is-the-deskhero-interface-available-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-change-the-language-of-the-deskhero-interface</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-determines-which-language-deskhero-shows-me-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-change-the-language-on-the-sign-up-page-before-creating-my-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-use-deskhero-on-my-phone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-long-are-deleted-tickets-kept-before-they-are-gone-forever</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-restore-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-delete-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-recover-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-merge-duplicate-tickets-from-the-same-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-happens-to-a-ticket-after-it-is-merged-into-another-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-ticket-manually</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhich-fields-are-required-when-creating-a-ticket-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhy-are-status-priority-and-group-already-filled-in-on-the-new-ticket-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-create-a-ticket-for-a-customer-who-doesn-t-exist-in-deskhero-yet</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-a-way-to-edit-all-of-a-ticket-s-fields-on-one-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-generate-an-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fi-lost-my-api-token-can-i-view-it-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-revoke-a-single-api-token</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-revoke-all-my-api-tokens-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-long-does-an-api-token-stay-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-permissions-does-an-api-token-have</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-authenticate-my-api-requests</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-do-i-find-deskhero-s-api-documentation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-do-deskhero-api-urls-look-like</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fare-there-rate-limits-on-the-deskhero-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhat-can-i-do-with-tickets-through-the-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fdoes-deskhero-support-outbound-webhooks-to-notify-my-systems-of-events</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-there-an-official-deskhero-sdk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-any-user-create-an-api-token-or-only-admins</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fis-api-access-included-in-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fwhere-can-i-see-the-api-tokens-i-have-already-created</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fcan-i-reuse-deskhero-s-look-and-feel-when-building-a-custom-integration</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fguide%2Fhow-do-i-create-a-personal-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_billing</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_integr</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_plans</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fad_users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fai_autofill</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fai_in_deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fai_knowledge</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fai_suggested</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fai_translate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fau</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fau_actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fau_aireply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fau_autoreply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fau_conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fau_rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fau_sla</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fem</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fem_basics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fem_connect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fem_dns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fem_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fem_status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ffw</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ffw_builder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ffw_chatbot</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ffw_embed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ffw_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ffw_tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ffw_widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_navigate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_notifs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_profile</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_security</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_signin</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fgs_workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fkb</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fkb_articles</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fkb_cats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fkb_faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fkb_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fkb_portal</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fkb_review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Fkb_scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Frp</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Frp_dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Frp_stats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Frp_topics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_columns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_manage</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_timeline</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fcategory%2Ftk_working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-a-workspace-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-first-thing-i-should-do-in-a-new-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-knowledge-base-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-the-public-faq-and-internal-kb-sections-of-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-integrations-does-deskhero-offer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-have-an-api</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-subscription-plans-does-deskhero-offer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-does-deskhero-pricing-work</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-automations-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-automations-and-auto-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-form-builder</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-ai-chat-bot-on-deskhero-forms</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-a-mailbox-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-incoming-emails-become-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-deskhero-dashboard</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-topic-map-in-statistics</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-ai-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-s-ai-use-my-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-deskhero-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-sign-up-or-sign-in-with-google-or-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-deskhero-s-password-requirements</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-after-i-enter-my-email-when-signing-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fi-entered-the-wrong-email-during-sign-up-can-i-change-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-sign-up-say-my-email-address-is-not-allowed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-do-i-get-an-error-saying-the-sign-up-confirmation-code-is-invalid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-am-i-told-there-have-been-too-many-sign-up-attempts</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fthe-sign-up-flow-says-my-email-is-already-registered-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-do-i-agree-to-when-i-sign-up-for-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-information-does-deskhero-ask-for-on-the-about-you-sign-up-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-the-tabs-above-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-the-order-of-the-status-tabs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-deleted-tab-in-the-ticket-list-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-sort-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-default-sort-order-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-a-ticket-s-status-without-opening-the-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-open-a-ticket-from-the-list-and-can-i-open-it-in-a-new-browser-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-select-multiple-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-bulk-actions-are-available-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-update-many-tickets-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-delete-several-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-how-many-tickets-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-move-between-pages-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-ticket-list-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-export-my-tickets-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-show-imported-tickets-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-t-i-see-some-of-my-workspace-s-tickets-in-the-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-information-can-i-set-on-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-my-knowledge-base-edits-saved-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-an-existing-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-delete-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-see-or-edit-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-tags-to-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-search-the-knowledge-base</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-upload-button-in-the-knowledge-base-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-knowledge-base-articles-from-files</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-deskhero-create-knowledge-base-articles-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-more-like-this-on-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-share-a-link-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-attach-files-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-do-i-see-on-the-knowledge-base-overview-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-knowledge-base-articles-have-a-language-setting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-my-customers-see-the-internal-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-my-teammates-need-to-sign-up-before-i-can-invite-them-to-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-invite-a-new-user-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-invite-several-users-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-long-is-a-user-invitation-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-cancel-or-revoke-a-pending-user-invitation</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-after-i-send-a-user-invitation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-user-roles-exist-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-can-an-admin-do-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-the-owner-and-admin-roles</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-can-someone-with-the-user-role-do-and-not-do</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-a-user-s-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-invite-someone-directly-as-an-owner</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-promote-a-user-to-the-owner-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-deactivate-a-user-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-reactivate-a-suspended-deactivated-user</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deactivating-a-user-stop-billing-for-them</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-am-i-asked-to-approve-a-spending-cap-when-inviting-users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-which-groups-a-user-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-see-when-a-user-joined-and-when-they-were-last-active</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-the-automation-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-create-edit-or-delete-automation-rules</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-does-rule-order-and-priority-work-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-reorder-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-turn-an-automation-rule-on-or-off</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-disabled-automation-rules-still-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-delete-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-an-existing-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-the-requirements-for-an-automation-rule-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-the-locked-rules-default-ticket-status-and-default-ticket-priority-on-my-automation-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-automation-rules-overwrite-values-that-were-already-set-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fmy-automation-rule-didn-t-run-on-a-new-ticket-what-should-i-check</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-see-which-changes-on-a-ticket-were-made-by-an-automation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fin-what-order-should-i-put-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-new-form-or-chat-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-create-tickets-in-group-mean-on-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-a-form-s-colors-to-match-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-choose-which-language-a-public-form-is-displayed-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-i-need-to-click-a-save-button-when-editing-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-delete-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-create-edit-or-delete-forms</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-deskhero-s-public-forms-protected-against-spam</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-the-forms-i-have-already-built</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-manage-my-email-mailboxes-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-add-or-change-mailboxes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-attach-to-group-mean-when-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-create-a-new-group-while-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-which-group-a-mailbox-is-attached-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-disconnect-or-delete-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-undo-deleting-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-connect-more-than-one-mailbox-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-a-deskhero-provided-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwill-replies-to-customers-be-sent-from-my-own-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-several-mailboxes-share-the-same-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-tickets-breakdown-section-on-the-dashboard-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-the-active-tickets-and-waiting-first-reply-tabs-on-the-dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-the-dashboard-only-show-a-few-tickets-in-each-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-filter-the-dashboard-by-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-time-periods-can-the-dashboard-stats-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-chart-in-the-dashboard-stats-panel-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-average-time-to-first-reply-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-average-resolution-time-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-average-time-per-status-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-dashboard-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-does-the-dashboard-show-sla-problems</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-use-a-suggested-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-ask-do-you-want-to-send-the-suggested-reply-as-it-is</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-the-ticket-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-did-a-suggested-reply-suddenly-appear-while-i-had-the-ticket-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-custom-instructions-in-deskhero-s-ticket-settings</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-custom-instructions-for-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-placeholders-can-i-use-in-custom-instructions-for-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-length-limit-for-custom-instructions</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-or-delete-custom-instructions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-can-i-test-how-my-custom-instructions-change-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-write-long-detailed-custom-instructions-for-the-ai</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-remember-me-checkbox-do-when-signing-in</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-reset-my-password-if-i-forgot-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fi-requested-a-password-reset-but-want-to-go-back-can-i</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-is-deskhero-asking-for-a-code-from-my-authentication-app-when-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-sign-in-say-email-verification-required</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-right-after-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-do-i-land-on-the-setup-guide-instead-of-the-dashboard-after-signing-in</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-log-out-of-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-to-my-session-when-i-log-out</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-filter-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-do-match-exclude-and-missing-mean-in-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-filter-tickets-by-date</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-filter-tickets-by-a-number-range</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-clear-my-ticket-filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-collapse-the-filter-panel-to-get-more-room</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-is-status-missing-from-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-my-ticket-filters-remembered</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-share-a-filtered-ticket-view-with-a-colleague</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-search-for-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-fields-does-ticket-search-look-at</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-find-a-ticket-when-i-know-its-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-the-ticket-list-search-case-sensitive-and-when-does-it-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-filter-tickets-by-sla</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-choose-which-filters-appear-in-the-ticket-filter-panel</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-knowledge-base-categories</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-knowledge-base-category</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-or-delete-a-knowledge-base-category</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-groups-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-or-remove-members-of-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-rename-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-delete-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-everyone-group-and-can-i-edit-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-create-edit-or-delete-groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-triggers-can-start-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-an-automation-run-when-a-ticket-is-updated-or-when-a-customer-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-conditions-can-i-use-in-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-operators-are-available-for-the-requester-email-condition</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-make-a-rule-apply-to-all-emails-from-one-company</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-trigger-an-automation-based-on-the-subject-or-body-of-the-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-any-ai-evaluated-condition-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-automations-react-to-the-language-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-automation-text-conditions-case-sensitive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-one-automation-condition-check-several-values-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-more-than-one-condition-to-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-and-and-or-in-automation-conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-fields-does-a-new-form-contain-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-more-fields-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-the-order-of-fields-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-make-a-form-field-required-or-optional</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-t-i-remove-the-email-name-subject-or-message-fields-from-my-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-add-more-than-one-rich-text-editor-field-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-customers-attach-files-when-submitting-a-public-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-different-custom-field-types-appear-on-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-the-contact-form-pick-up-values-from-the-page-it-is-embedded-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-a-mailbox-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-email-providers-can-i-connect-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-connect-a-gmail-or-google-workspace-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-connect-a-microsoft-365-or-outlook-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-connect-a-shared-microsoft-mailbox-like-support-or-info</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-google-permissions-does-deskhero-ask-for-when-i-connect-a-gmail-mailbox-and-why</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-microsoft-permissions-does-deskhero-ask-for-when-i-connect-a-mailbox-and-why</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-need-offline-access-to-my-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwill-deskhero-change-anything-in-my-gmail-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-right-after-i-connect-a-google-or-microsoft-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-import-my-old-emails-when-i-connect-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-connect-a-mailbox-with-a-different-gmail-address-than-the-account-i-sign-in-with</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-find-help-guides-for-connecting-mailboxes-and-forwarding-email</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-do-the-statistics-tabs-show</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-time-ranges-can-statistics-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-export-statistics-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-share-a-specific-statistics-view-with-a-teammate</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-see-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-the-sla-percentage-in-statistics-not-match-the-number-of-breached-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-translate-a-ticket-into-my-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-write-my-reply-in-my-own-language-and-send-it-in-the-customer-s-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-to-my-draft-reply-when-i-translate-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-see-a-translated-ticket-in-its-original-language-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-get-a-quick-summary-of-a-long-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-add-ai-summary-in-the-reply-editor</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-ai-summary-in-a-reply-include-and-what-does-it-leave-out</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-is-the-reply-editor-covered-with-ai-summary-in-progress</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-add-ai-summary-the-same-as-summarize-thread</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-ai-summary-disappear-if-i-switch-back-to-full-history</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-workspace-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-the-rules-for-choosing-a-workspace-url</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-my-deskhero-workspace-url-look-like</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-long-can-my-workspace-or-company-name-be</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-add-a-knowledge-source-step-during-workspace-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-skip-adding-my-website-when-creating-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-is-deskhero-asking-to-verify-my-phone-number-when-i-create-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-many-workspaces-can-i-create-on-a-trial</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-workspace-selection-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-switch-between-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-one-deskhero-account-be-a-member-of-multiple-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-accept-an-invitation-to-join-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fi-m-in-the-middle-of-workspace-creation-but-want-to-use-a-different-account-what-do-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fmy-old-workspace-url-stopped-being-our-main-address-will-old-links-still-work</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-was-i-signed-out-and-sent-back-to-the-sign-in-page</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-rearrange-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-resize-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-information-can-the-ticket-list-columns-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-view-my-tickets-as-a-kanban-board-instead-of-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-my-column-widths-and-view-choices-follow-me-to-another-computer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-choose-which-columns-show-in-the-ticket-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-my-ticket-list-columns-personal-or-shared-with-the-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-don-t-my-custom-fields-show-as-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-public-faq-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-statuses-can-an-faq-item-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-filter-the-faq-list-by-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-search-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-an-faq-item-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-manually-created-faq-items-need-to-be-reviewed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-say-a-faq-with-this-question-already-exists-when-i-try-to-create-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-an-faq-item-that-is-already-approved</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-how-many-faq-items-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-manage-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-export-my-deskhero-workspace-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-data-is-included-in-a-workspace-export-and-in-what-format</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-receive-my-exported-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-often-can-i-export-my-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-export-our-workspace-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-the-workspace-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-can-i-configure-on-the-workspace-settings-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-my-workspace-logo</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-my-workspace-portal-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-my-workspace-url-deskhero-subdomain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-set-the-time-zone-for-my-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-the-language-of-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-permanently-delete-terminate-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-actions-can-an-automation-rule-perform</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-one-automation-rule-perform-several-actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-extract-text-from-templated-message-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-delete-ticket-automation-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-automations-set-my-custom-fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-automations-send-an-email-reply-to-the-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-custom-url-of-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-embed-a-deskhero-form-on-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-the-two-form-embed-modes</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-preview-a-form-before-publishing-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-t-i-change-my-form-s-custom-url-anymore</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-embed-the-deskhero-widget-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-embedding-the-widget-directly-and-using-the-floating-icon</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-preview-the-widget-before-putting-it-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-add-a-mailbox-using-dns-records-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-does-the-dns-mailbox-setup-work-step-by-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-dns-records-do-i-need-to-add-to-verify-my-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-need-dns-records-on-my-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fmy-email-domain-shows-a-setup-dns-button-and-is-not-verified-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-domain-status-verified-mean-on-the-mailboxes-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-forwarding-email-address-in-the-dns-mailbox-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-verify-that-email-forwarding-is-working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-are-the-topic-names-and-summaries-created</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-tickets-are-included-in-the-topic-map</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-often-does-the-topic-map-refresh</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-minimum-number-of-tickets-before-topics-appear</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-does-deskhero-decide-which-tickets-belong-to-the-same-topic</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-ai-look-at-files-attached-to-a-ticket-when-it-suggests-a-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-attachment-types-can-the-ai-suggested-reply-read-and-how-much</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhen-the-ai-reads-a-ticket-attachment-where-does-the-content-go</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-my-personal-profile-settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-my-name-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-my-profile-picture-avatar</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-the-email-address-i-use-to-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-see-which-workspaces-i-belong-to-and-accept-workspace-invitations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-check-my-own-role-and-group-memberships</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-ticket-statuses-does-deskhero-have-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-status-and-priority-does-a-new-ticket-get-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-open-status-mean-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-the-resolved-and-closed-statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-add-rename-or-delete-ticket-statuses</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-don-t-resolved-or-closed-tickets-show-up-in-my-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-a-ticket-s-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-a-ticket-s-priority</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-are-faq-suggestions-generated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-approve-a-suggested-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-a-suggested-faq-before-approving-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-decline-an-faq-suggestion</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-approve-or-decline-many-faq-suggestions-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-actually-happens-when-i-approve-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-when-i-decline-or-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-conflict-warning-on-an-faq-item-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-resolve-a-conflict-between-two-faq-items</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-don-t-i-see-any-new-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-ai-create-duplicate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-chat-widget-conversations-used-to-generate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-custom-fields-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-custom-field-types-are-available-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-text-field-types-can-i-choose-when-creating-a-custom-text-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-set-minimum-and-maximum-values-on-a-number-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-limit-which-dates-can-be-picked-in-a-date-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-dropdown-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-reorder-the-options-of-a-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-unique-key-on-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-allow-in-external-forms-mean-on-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-see-and-manage-the-custom-fields-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-custom-field-values-show-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-auto-replies-in-deskhero-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-set-up-auto-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-access-the-auto-replies-page</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-an-auto-reply-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-the-requirements-for-an-auto-reply-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-do-i-have-to-select-groups-for-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhen-are-auto-replies-not-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-protection-against-auto-reply-email-loops</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-auto-replies-include-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-customer-see-as-the-sender-of-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-or-delete-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-schedule-an-auto-reply-for-example-only-outside-business-hours-or-during-vacation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-auto-replies-go-out-for-tickets-we-create-ourselves</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-the-chat-widget-s-colors</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-set-the-language-of-the-embedded-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-show-my-own-text-above-or-below-the-embedded-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-do-visitors-see-when-they-open-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-the-chat-widget-protected-against-spam-and-abuse</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-a-visitor-see-after-submitting-a-ticket-through-the-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-mailbox-status-forwarding-required-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-mailbox-status-re-authentication-required-mean-and-how-do-i-fix-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-did-mailbox-re-authentication-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-do-the-different-mailbox-statuses-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fi-connected-my-mailbox-but-authentication-failed-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-extras-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-file-format-does-the-questionnaire-auto-filler-expect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-run-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-output-does-the-questionnaire-auto-filler-produce</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-do-some-rows-in-my-auto-filled-questionnaire-say-no-data-found</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-limit-on-how-many-questionnaire-questions-the-auto-filler-will-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-the-questionnaire-auto-filler-s-answers-come-from</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-my-password</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-support-two-factor-authentication-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-enable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-ask-me-to-verify-a-phone-number-when-setting-up-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-disable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-the-phone-number-used-as-my-2fa-backup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-switch-two-factor-authentication-to-a-new-authenticator-app</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-see-all-devices-and-sessions-where-i-am-logged-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-log-out-another-device-or-end-a-session-remotely</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-assign-a-ticket-to-someone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-i-not-find-a-colleague-in-the-assignee-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-move-a-ticket-to-a-different-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-tags-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-the-requester-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-correct-the-requester-s-name-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-a-ticket-s-subject</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-custom-field-values-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-another-field-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-more-from-requester-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-related-content-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-a-ticket-update-automatically-while-i-have-it-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-source-field-on-a-ticket-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-two-people-work-on-the-same-ticket-at-the-same-time</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-public-faq-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-put-the-faq-on-my-own-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-search-engines-index-my-faq</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-the-faq-portal-serve-several-languages</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-faq-article-votes-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-are-some-of-my-faq-items-not-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-or-chat-with-our-faq-link-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-lists-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-system-lists</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-create-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-list-fields</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-field-types-can-a-list-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-make-a-list-field-required-or-unique</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-the-order-of-the-fields-in-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-custom-url-when-creating-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-list-permissions-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-a-list-s-structure-after-creating-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-an-entry-to-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-delete-a-list-entry</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-export-a-list-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-import-list-entries-from-a-file</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-search-within-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-a-selection-field-use-a-list-as-its-options</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-share-a-link-to-a-list-or-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-an-ai-auto-reply-and-a-static-auto-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-ai-auto-reply-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-a-static-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-fallback-to-static-auto-reply-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-turn-off-both-the-ai-and-the-static-auto-reply-on-the-same-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-am-i-getting-the-error-about-the-ai-auto-reply-message-placeholder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-placeholders-can-i-use-in-the-ai-auto-reply-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-did-a-ticket-get-no-auto-reply-even-though-ai-auto-reply-is-enabled</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-can-i-see-whether-an-auto-reply-uses-ai-or-a-static-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-ai-auto-reply-cost-extra-or-require-a-specific-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-enable-ai-chat-bot-option-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-a-visitor-experience-when-the-ai-chat-bot-is-enabled-on-my-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-a-chat-bot-conversation-create-a-ticket-even-if-the-visitor-never-fills-in-the-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-use-one-deskhero-form-as-both-a-chat-bot-and-a-classic-contact-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-turn-on-the-ai-chat-bot-for-my-website-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-t-i-turn-on-the-ai-chat-bot-for-my-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-if-my-approved-faq-count-drops-while-the-chat-bot-is-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-does-the-chat-bot-decide-what-to-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-visitors-ask-the-chat-bot-follow-up-questions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-did-this-answer-your-questions-prompt-in-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-when-the-chat-bot-can-t-answer-a-visitor-s-question</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-chat-bot-ever-make-up-answers</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-ai-chat-bot-work-if-my-public-faq-is-not-in-english</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-a-chatbot-session</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-import-emails-feature-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-use-the-import-emails-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-import-old-emails-using-my-google-or-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-import-old-emails-using-imap</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-i-only-pick-sent-folders-when-importing-emails</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-permissions-does-the-email-import-ask-for-and-are-they-different-from-a-mailbox-connection</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-import-emails-from-a-shared-or-different-mailbox-with-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-can-i-follow-the-progress-of-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-to-the-emails-i-import-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-import-the-same-email-folder-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-limit-to-how-many-emails-i-can-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-delete-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-see-my-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-events-create-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-notifications-get-marked-as-read</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-mark-a-notification-as-unread-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-archive-a-notification</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-hide-archived-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-clear-all-notifications-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-when-i-click-a-notification</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-control-which-notifications-i-receive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-get-deskhero-notifications-by-email</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-group-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-did-i-get-a-notification-saying-new-suggested-faq-items-are-ready-for-review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-don-t-i-get-notified-when-a-customer-opens-a-new-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-notification-preferences-can-i-control-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-get-notified-when-someone-mentions-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-get-notified-when-a-ticket-is-assigned-to-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-get-notified-about-new-tickets-in-my-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-replies-to-assigned-notification-setting-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-choose-between-email-and-in-app-notifications-separately</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-reply-to-a-customer-from-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-a-reply-and-a-private-note-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-an-internal-note-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-customers-see-private-notes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-cc-or-bcc-recipients-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-t-i-see-the-to-cc-and-bcc-fields-while-writing-a-private-note</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-quickly-add-an-email-address-from-the-conversation-to-my-reply-recipients</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-send-a-reply-and-change-the-ticket-status-in-one-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-mention-a-teammate-in-a-reply-or-note</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-formatting-can-i-use-in-the-ticket-reply-editor</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-my-ticket-replies-saved-as-drafts-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-new-ticket-form-save-a-draft-if-i-navigate-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-attach-files-to-a-ticket-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-size-limit-for-ticket-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-ticket-attachments-scanned-for-viruses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-canned-responses-in-deskhero</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-insert-a-canned-response-into-a-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-ask-inserting-the-canned-response-replaces-everything-in-your-reply-continue</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-the-canned-responses-list-say-no-canned-responses-for-this-ticket-s-group</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-create-edit-or-delete-canned-responses</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-or-delete-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-a-signature</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-an-auto-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-a-canned-response-contain-images-or-attachments</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-send-a-reply-without-quoting-the-earlier-messages</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-message-history-quoted-below-my-reply-contain</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-sent-without-history-on-a-message-in-the-ticket-mean</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-remember-my-no-history-choice-for-the-next-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-upload-q-a-tool-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-columns-does-the-q-a-import-excel-file-need</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-import-q-a-knowledge-from-an-excel-file</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-deskhero-create-when-i-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-should-i-import-q-a-knowledge-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-import-many-faq-items-at-once-instead-of-adding-them-one-by-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-bulk-import-faqs-by-pasting-them</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-format-does-pasted-text-need-to-be-in-for-the-faq-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-to-duplicate-or-incomplete-rows-when-i-import-faqs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-the-chat-bot-use-imported-faqs-right-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-deskhero-import-my-existing-faq-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-cancel-my-deskhero-subscription</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-difference-between-the-deskhero-plans</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-upgrade-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-downgrade-my-deskhero-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-free-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-change-our-workspace-s-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-t-i-upgrade-to-a-paid-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-have-a-free-trial</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-when-my-free-trial-expires</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fif-i-upgrade-during-my-free-trial-do-i-keep-the-remaining-trial-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-can-i-see-how-much-of-my-plan-s-limits-i-have-used</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-when-i-hit-a-plan-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwill-i-be-warned-before-reaching-my-ticket-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-compare-what-each-deskhero-plan-includes</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-many-chat-bot-sessions-are-included-in-my-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-extend-my-plan-s-limits-with-add-ons</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-many-tickets-are-included-in-my-deskhero-plan-each-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-counts-as-a-ticket-toward-my-monthly-allowance</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-unused-tickets-or-chatbot-sessions-roll-over-to-the-next-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-much-do-additional-tickets-and-chatbot-sessions-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-approve-additional-tickets-or-chatbot-sessions-over-usage-billing</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-over-usage-billing-off-on-button-on-the-plans-page-mean</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-lower-or-turn-off-my-over-usage-approval</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-long-does-deskhero-keep-my-tickets</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-my-workspace-s-retention-period</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-much-does-extended-retention-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-choosing-a-shorter-retention-period-delete-tickets-right-away</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-free-trial-include-tickets-and-chatbot-sessions</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-suggest-that-another-plan-would-be-cheaper</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-plan-limits-reset-every-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-sla-policies-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-set-up-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-business-hours-work-with-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-the-sla-clock-stop-while-i-m-waiting-on-the-customer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-ai-auto-replies-count-toward-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-tickets-get-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-see-a-ticket-s-sla-status</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-get-notified-about-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-to-a-ticket-s-sla-when-its-group-or-priority-changes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-plans-include-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-when-a-customer-submits-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-chat-bot-conversations-create-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fif-a-visitor-chats-with-the-bot-and-then-submits-the-form-do-i-get-two-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-a-visitor-return-to-the-chat-after-the-ticket-form-appears</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-does-a-chat-bot-conversation-look-to-my-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-don-t-resolved-chat-bot-conversations-show-up-in-my-ticket-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-chat-bot-rating-on-a-ticket-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-tickets-created-from-the-chat-widget-get-a-status-and-priority</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-setup-guide-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-see-the-setup-guide</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-keep-opening-the-setup-guide-when-i-log-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-steps-does-the-setup-guide-checklist-include</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-setup-guide-steps-get-marked-as-complete</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-ai-knowledge-tag-on-some-setup-guide-steps-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-import-answered-emails-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-scrape-your-website-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-dismiss-or-skip-the-setup-guide</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-reopen-the-setup-guide-later</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-are-the-ai-steps-in-the-setup-guide-locked</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-insert-my-signature-into-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-manage-my-reply-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-signature-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-use-as-default-signature-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-or-delete-a-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-an-email-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-have-more-than-one-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-set-a-default-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-scraped-domains-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-a-website-for-deskhero-to-crawl</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-manage-scraped-domains</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-i-need-to-verify-ownership-of-a-domain-before-deskhero-scrapes-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-say-my-domain-is-not-allowed-when-i-try-to-add-it-for-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-add-the-same-domain-to-scraped-domains-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-or-remove-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-scrape-every-page-on-my-website-including-duplicates-in-other-languages</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-limit-on-website-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-re-crawl-a-single-page-of-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-a-specific-page-of-my-website-to-be-scraped</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-control-which-pages-of-my-website-deskhero-crawls</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-primary-language-setting-on-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-can-t-i-change-a-scraped-domain-s-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-billed-via-shopify-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-am-i-redirected-to-shopify-to-approve-something-when-changing-my-deskhero-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-payment-methods-does-deskhero-accept</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-add-or-update-my-payment-card</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-store-my-credit-card-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhen-does-deskhero-charge-my-card</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-see-my-payment-history-and-invoices</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-download-an-invoice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-my-invoice-say-it-requires-confirmation-and-how-do-i-pay-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-did-my-deskhero-payment-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-information-appears-on-a-deskhero-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-fill-in-my-company-s-billing-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-i-need-to-enter-a-vat-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-manage-billing-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-monthly-spending-cap-when-i-m-billed-through-shopify</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-my-shopify-monthly-spending-cap</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-plan-changes-work-when-my-workspace-is-billed-through-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-update-my-payment-card-in-deskhero-if-i-m-billed-through-shopify</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-the-billing-settings-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-the-billing-history-on-the-plans-page</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-additional-usage-charges-appear-on-my-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdo-i-need-to-raise-my-shopify-spending-limit-for-additional-usage</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-items-are-in-the-deskhero-main-menu</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-collapse-or-expand-the-sidebar-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-are-the-tabs-at-the-top-of-the-deskhero-screen</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-search-across-everything-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-global-search-give-me-an-ai-generated-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-quickly-create-a-ticket-from-anywhere-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-page-opens-first-after-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-the-settings-menu-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-see-when-a-ticket-was-created-and-last-updated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-can-i-see-the-history-of-changes-made-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-ai-chat-bot-entry-in-a-ticket-timeline-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-do-the-message-labels-ai-auto-replied-auto-reply-ai-chat-bot-and-visitor-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-edit-the-first-message-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-edit-a-reply-after-it-has-been-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-convert-a-reply-to-a-private-note-or-a-note-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-forward-a-ticket-to-an-external-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-copy-a-link-to-a-ticket-to-share-with-a-teammate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-mark-a-ticket-as-unread</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-jump-to-the-newest-message-in-a-long-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-see-who-a-message-in-the-conversation-was-sent-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-manage-integrations-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-connect-my-shopify-store-to-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-install-deskhero-directly-from-the-shopify-app-store</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-permissions-does-the-shopify-integration-ask-for</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-deskhero-need-access-to-all-my-shopify-orders-not-just-recent-ones</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-the-shopify-integration-read-my-customer-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-the-shopify-integration-need-fulfillment-access</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-the-shopify-integration-ask-to-read-returns</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-should-i-enter-as-my-shopify-store-url-when-connecting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-does-the-shopify-panel-on-a-ticket-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-does-deskhero-know-which-shopify-customer-a-ticket-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-does-the-shopify-section-on-my-ticket-say-customer-not-found</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-jump-from-a-ticket-to-the-order-in-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-s-ai-use-my-shopify-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-is-shopify-product-sync</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-permanently-store-my-shopify-customer-and-order-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-disconnect-my-shopify-store-from-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-if-i-uninstall-the-deskhero-app-from-my-shopify-admin-instead-of-removing-it-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwho-can-connect-or-remove-integrations-and-who-can-see-shopify-data-on-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-limit-to-how-many-shopify-products-deskhero-syncs</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-languages-is-the-deskhero-interface-available-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-change-the-language-of-the-deskhero-interface</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-determines-which-language-deskhero-shows-me-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-change-the-language-on-the-sign-up-page-before-creating-my-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-use-deskhero-on-my-phone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-long-are-deleted-tickets-kept-before-they-are-gone-forever</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-restore-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-delete-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-recover-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-merge-duplicate-tickets-from-the-same-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-happens-to-a-ticket-after-it-is-merged-into-another-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-ticket-manually</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhich-fields-are-required-when-creating-a-ticket-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhy-are-status-priority-and-group-already-filled-in-on-the-new-ticket-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-create-a-ticket-for-a-customer-who-doesn-t-exist-in-deskhero-yet</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-a-way-to-edit-all-of-a-ticket-s-fields-on-one-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-generate-an-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fi-lost-my-api-token-can-i-view-it-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-revoke-a-single-api-token</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-revoke-all-my-api-tokens-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-long-does-an-api-token-stay-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-permissions-does-an-api-token-have</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-authenticate-my-api-requests</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-do-i-find-deskhero-s-api-documentation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-do-deskhero-api-urls-look-like</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fare-there-rate-limits-on-the-deskhero-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhat-can-i-do-with-tickets-through-the-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fdoes-deskhero-support-outbound-webhooks-to-notify-my-systems-of-events</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-there-an-official-deskhero-sdk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-any-user-create-an-api-token-or-only-admins</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fis-api-access-included-in-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fwhere-can-i-see-the-api-tokens-i-have-already-created</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fcan-i-reuse-deskhero-s-look-and-feel-when-building-a-custom-integration</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fde%2Fguide%2Fhow-do-i-create-a-personal-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_billing</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_integr</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_plans</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fad_users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fai_autofill</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fai_in_deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fai_knowledge</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fai_suggested</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fai_translate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fau</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fau_actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fau_aireply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fau_autoreply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fau_conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fau_rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fau_sla</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fem</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fem_basics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fem_connect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fem_dns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fem_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fem_status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ffw</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ffw_builder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ffw_chatbot</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ffw_embed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ffw_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ffw_tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ffw_widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_navigate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_notifs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_profile</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_security</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_signin</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fgs_workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fkb</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fkb_articles</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fkb_cats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fkb_faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fkb_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fkb_portal</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fkb_review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Fkb_scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Frp</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Frp_dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Frp_stats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Frp_topics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_columns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_manage</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_timeline</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fcategory%2Ftk_working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-a-workspace-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-first-thing-i-should-do-in-a-new-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-knowledge-base-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-the-public-faq-and-internal-kb-sections-of-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-integrations-does-deskhero-offer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-have-an-api</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-subscription-plans-does-deskhero-offer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-does-deskhero-pricing-work</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-automations-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-automations-and-auto-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-form-builder</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-ai-chat-bot-on-deskhero-forms</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-a-mailbox-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-incoming-emails-become-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-deskhero-dashboard</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-topic-map-in-statistics</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-ai-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-s-ai-use-my-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-deskhero-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-sign-up-or-sign-in-with-google-or-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-deskhero-s-password-requirements</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-after-i-enter-my-email-when-signing-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fi-entered-the-wrong-email-during-sign-up-can-i-change-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-sign-up-say-my-email-address-is-not-allowed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-do-i-get-an-error-saying-the-sign-up-confirmation-code-is-invalid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-am-i-told-there-have-been-too-many-sign-up-attempts</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fthe-sign-up-flow-says-my-email-is-already-registered-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-do-i-agree-to-when-i-sign-up-for-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-information-does-deskhero-ask-for-on-the-about-you-sign-up-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-the-tabs-above-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-the-order-of-the-status-tabs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-deleted-tab-in-the-ticket-list-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-sort-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-default-sort-order-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-a-ticket-s-status-without-opening-the-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-open-a-ticket-from-the-list-and-can-i-open-it-in-a-new-browser-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-select-multiple-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-bulk-actions-are-available-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-update-many-tickets-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-delete-several-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-how-many-tickets-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-move-between-pages-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-ticket-list-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-export-my-tickets-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-show-imported-tickets-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-t-i-see-some-of-my-workspace-s-tickets-in-the-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-information-can-i-set-on-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-my-knowledge-base-edits-saved-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-an-existing-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-delete-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-see-or-edit-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-tags-to-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-search-the-knowledge-base</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-upload-button-in-the-knowledge-base-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-knowledge-base-articles-from-files</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-deskhero-create-knowledge-base-articles-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-more-like-this-on-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-share-a-link-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-attach-files-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-do-i-see-on-the-knowledge-base-overview-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-knowledge-base-articles-have-a-language-setting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-my-customers-see-the-internal-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-my-teammates-need-to-sign-up-before-i-can-invite-them-to-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-invite-a-new-user-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-invite-several-users-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-long-is-a-user-invitation-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-cancel-or-revoke-a-pending-user-invitation</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-after-i-send-a-user-invitation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-user-roles-exist-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-can-an-admin-do-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-the-owner-and-admin-roles</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-can-someone-with-the-user-role-do-and-not-do</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-a-user-s-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-invite-someone-directly-as-an-owner</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-promote-a-user-to-the-owner-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-deactivate-a-user-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-reactivate-a-suspended-deactivated-user</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deactivating-a-user-stop-billing-for-them</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-am-i-asked-to-approve-a-spending-cap-when-inviting-users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-which-groups-a-user-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-see-when-a-user-joined-and-when-they-were-last-active</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-the-automation-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-create-edit-or-delete-automation-rules</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-does-rule-order-and-priority-work-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-reorder-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-turn-an-automation-rule-on-or-off</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-disabled-automation-rules-still-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-delete-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-an-existing-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-the-requirements-for-an-automation-rule-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-the-locked-rules-default-ticket-status-and-default-ticket-priority-on-my-automation-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-automation-rules-overwrite-values-that-were-already-set-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fmy-automation-rule-didn-t-run-on-a-new-ticket-what-should-i-check</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-see-which-changes-on-a-ticket-were-made-by-an-automation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fin-what-order-should-i-put-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-new-form-or-chat-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-create-tickets-in-group-mean-on-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-a-form-s-colors-to-match-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-choose-which-language-a-public-form-is-displayed-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-i-need-to-click-a-save-button-when-editing-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-delete-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-create-edit-or-delete-forms</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-deskhero-s-public-forms-protected-against-spam</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-the-forms-i-have-already-built</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-manage-my-email-mailboxes-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-add-or-change-mailboxes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-attach-to-group-mean-when-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-create-a-new-group-while-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-which-group-a-mailbox-is-attached-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-disconnect-or-delete-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-undo-deleting-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-connect-more-than-one-mailbox-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-a-deskhero-provided-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwill-replies-to-customers-be-sent-from-my-own-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-several-mailboxes-share-the-same-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-tickets-breakdown-section-on-the-dashboard-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-the-active-tickets-and-waiting-first-reply-tabs-on-the-dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-the-dashboard-only-show-a-few-tickets-in-each-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-filter-the-dashboard-by-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-time-periods-can-the-dashboard-stats-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-chart-in-the-dashboard-stats-panel-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-average-time-to-first-reply-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-average-resolution-time-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-average-time-per-status-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-dashboard-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-does-the-dashboard-show-sla-problems</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-use-a-suggested-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-ask-do-you-want-to-send-the-suggested-reply-as-it-is</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-the-ticket-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-did-a-suggested-reply-suddenly-appear-while-i-had-the-ticket-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-custom-instructions-in-deskhero-s-ticket-settings</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-custom-instructions-for-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-placeholders-can-i-use-in-custom-instructions-for-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-length-limit-for-custom-instructions</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-or-delete-custom-instructions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-can-i-test-how-my-custom-instructions-change-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-write-long-detailed-custom-instructions-for-the-ai</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-remember-me-checkbox-do-when-signing-in</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-reset-my-password-if-i-forgot-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fi-requested-a-password-reset-but-want-to-go-back-can-i</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-is-deskhero-asking-for-a-code-from-my-authentication-app-when-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-sign-in-say-email-verification-required</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-right-after-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-do-i-land-on-the-setup-guide-instead-of-the-dashboard-after-signing-in</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-log-out-of-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-to-my-session-when-i-log-out</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-filter-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-do-match-exclude-and-missing-mean-in-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-filter-tickets-by-date</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-filter-tickets-by-a-number-range</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-clear-my-ticket-filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-collapse-the-filter-panel-to-get-more-room</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-is-status-missing-from-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-my-ticket-filters-remembered</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-share-a-filtered-ticket-view-with-a-colleague</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-search-for-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-fields-does-ticket-search-look-at</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-find-a-ticket-when-i-know-its-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-the-ticket-list-search-case-sensitive-and-when-does-it-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-filter-tickets-by-sla</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-choose-which-filters-appear-in-the-ticket-filter-panel</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-knowledge-base-categories</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-knowledge-base-category</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-or-delete-a-knowledge-base-category</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-groups-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-or-remove-members-of-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-rename-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-delete-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-everyone-group-and-can-i-edit-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-create-edit-or-delete-groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-triggers-can-start-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-an-automation-run-when-a-ticket-is-updated-or-when-a-customer-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-conditions-can-i-use-in-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-operators-are-available-for-the-requester-email-condition</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-make-a-rule-apply-to-all-emails-from-one-company</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-trigger-an-automation-based-on-the-subject-or-body-of-the-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-any-ai-evaluated-condition-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-automations-react-to-the-language-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-automation-text-conditions-case-sensitive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-one-automation-condition-check-several-values-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-more-than-one-condition-to-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-and-and-or-in-automation-conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-fields-does-a-new-form-contain-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-more-fields-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-the-order-of-fields-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-make-a-form-field-required-or-optional</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-t-i-remove-the-email-name-subject-or-message-fields-from-my-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-add-more-than-one-rich-text-editor-field-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-customers-attach-files-when-submitting-a-public-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-different-custom-field-types-appear-on-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-the-contact-form-pick-up-values-from-the-page-it-is-embedded-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-a-mailbox-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-email-providers-can-i-connect-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-connect-a-gmail-or-google-workspace-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-connect-a-microsoft-365-or-outlook-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-connect-a-shared-microsoft-mailbox-like-support-or-info</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-google-permissions-does-deskhero-ask-for-when-i-connect-a-gmail-mailbox-and-why</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-microsoft-permissions-does-deskhero-ask-for-when-i-connect-a-mailbox-and-why</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-need-offline-access-to-my-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwill-deskhero-change-anything-in-my-gmail-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-right-after-i-connect-a-google-or-microsoft-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-import-my-old-emails-when-i-connect-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-connect-a-mailbox-with-a-different-gmail-address-than-the-account-i-sign-in-with</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-find-help-guides-for-connecting-mailboxes-and-forwarding-email</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-do-the-statistics-tabs-show</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-time-ranges-can-statistics-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-export-statistics-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-share-a-specific-statistics-view-with-a-teammate</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-see-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-the-sla-percentage-in-statistics-not-match-the-number-of-breached-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-translate-a-ticket-into-my-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-write-my-reply-in-my-own-language-and-send-it-in-the-customer-s-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-to-my-draft-reply-when-i-translate-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-see-a-translated-ticket-in-its-original-language-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-get-a-quick-summary-of-a-long-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-add-ai-summary-in-the-reply-editor</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-ai-summary-in-a-reply-include-and-what-does-it-leave-out</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-is-the-reply-editor-covered-with-ai-summary-in-progress</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-add-ai-summary-the-same-as-summarize-thread</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-ai-summary-disappear-if-i-switch-back-to-full-history</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-workspace-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-the-rules-for-choosing-a-workspace-url</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-my-deskhero-workspace-url-look-like</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-long-can-my-workspace-or-company-name-be</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-add-a-knowledge-source-step-during-workspace-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-skip-adding-my-website-when-creating-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-is-deskhero-asking-to-verify-my-phone-number-when-i-create-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-many-workspaces-can-i-create-on-a-trial</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-workspace-selection-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-switch-between-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-one-deskhero-account-be-a-member-of-multiple-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-accept-an-invitation-to-join-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fi-m-in-the-middle-of-workspace-creation-but-want-to-use-a-different-account-what-do-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fmy-old-workspace-url-stopped-being-our-main-address-will-old-links-still-work</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-was-i-signed-out-and-sent-back-to-the-sign-in-page</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-rearrange-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-resize-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-information-can-the-ticket-list-columns-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-view-my-tickets-as-a-kanban-board-instead-of-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-my-column-widths-and-view-choices-follow-me-to-another-computer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-choose-which-columns-show-in-the-ticket-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-my-ticket-list-columns-personal-or-shared-with-the-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-don-t-my-custom-fields-show-as-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-public-faq-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-statuses-can-an-faq-item-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-filter-the-faq-list-by-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-search-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-an-faq-item-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-manually-created-faq-items-need-to-be-reviewed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-say-a-faq-with-this-question-already-exists-when-i-try-to-create-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-an-faq-item-that-is-already-approved</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-how-many-faq-items-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-manage-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-export-my-deskhero-workspace-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-data-is-included-in-a-workspace-export-and-in-what-format</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-receive-my-exported-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-often-can-i-export-my-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-export-our-workspace-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-the-workspace-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-can-i-configure-on-the-workspace-settings-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-my-workspace-logo</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-my-workspace-portal-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-my-workspace-url-deskhero-subdomain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-set-the-time-zone-for-my-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-the-language-of-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-permanently-delete-terminate-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-actions-can-an-automation-rule-perform</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-one-automation-rule-perform-several-actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-extract-text-from-templated-message-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-delete-ticket-automation-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-automations-set-my-custom-fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-automations-send-an-email-reply-to-the-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-custom-url-of-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-embed-a-deskhero-form-on-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-the-two-form-embed-modes</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-preview-a-form-before-publishing-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-t-i-change-my-form-s-custom-url-anymore</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-embed-the-deskhero-widget-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-embedding-the-widget-directly-and-using-the-floating-icon</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-preview-the-widget-before-putting-it-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-add-a-mailbox-using-dns-records-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-does-the-dns-mailbox-setup-work-step-by-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-dns-records-do-i-need-to-add-to-verify-my-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-need-dns-records-on-my-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fmy-email-domain-shows-a-setup-dns-button-and-is-not-verified-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-domain-status-verified-mean-on-the-mailboxes-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-forwarding-email-address-in-the-dns-mailbox-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-verify-that-email-forwarding-is-working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-are-the-topic-names-and-summaries-created</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-tickets-are-included-in-the-topic-map</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-often-does-the-topic-map-refresh</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-minimum-number-of-tickets-before-topics-appear</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-does-deskhero-decide-which-tickets-belong-to-the-same-topic</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-ai-look-at-files-attached-to-a-ticket-when-it-suggests-a-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-attachment-types-can-the-ai-suggested-reply-read-and-how-much</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhen-the-ai-reads-a-ticket-attachment-where-does-the-content-go</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-my-personal-profile-settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-my-name-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-my-profile-picture-avatar</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-the-email-address-i-use-to-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-see-which-workspaces-i-belong-to-and-accept-workspace-invitations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-check-my-own-role-and-group-memberships</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-ticket-statuses-does-deskhero-have-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-status-and-priority-does-a-new-ticket-get-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-open-status-mean-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-the-resolved-and-closed-statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-add-rename-or-delete-ticket-statuses</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-don-t-resolved-or-closed-tickets-show-up-in-my-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-a-ticket-s-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-a-ticket-s-priority</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-are-faq-suggestions-generated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-approve-a-suggested-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-a-suggested-faq-before-approving-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-decline-an-faq-suggestion</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-approve-or-decline-many-faq-suggestions-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-actually-happens-when-i-approve-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-when-i-decline-or-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-conflict-warning-on-an-faq-item-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-resolve-a-conflict-between-two-faq-items</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-don-t-i-see-any-new-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-ai-create-duplicate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-chat-widget-conversations-used-to-generate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-custom-fields-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-custom-field-types-are-available-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-text-field-types-can-i-choose-when-creating-a-custom-text-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-set-minimum-and-maximum-values-on-a-number-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-limit-which-dates-can-be-picked-in-a-date-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-dropdown-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-reorder-the-options-of-a-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-unique-key-on-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-allow-in-external-forms-mean-on-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-see-and-manage-the-custom-fields-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-custom-field-values-show-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-auto-replies-in-deskhero-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-set-up-auto-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-access-the-auto-replies-page</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-an-auto-reply-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-the-requirements-for-an-auto-reply-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-do-i-have-to-select-groups-for-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhen-are-auto-replies-not-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-protection-against-auto-reply-email-loops</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-auto-replies-include-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-customer-see-as-the-sender-of-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-or-delete-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-schedule-an-auto-reply-for-example-only-outside-business-hours-or-during-vacation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-auto-replies-go-out-for-tickets-we-create-ourselves</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-the-chat-widget-s-colors</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-set-the-language-of-the-embedded-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-show-my-own-text-above-or-below-the-embedded-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-do-visitors-see-when-they-open-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-the-chat-widget-protected-against-spam-and-abuse</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-a-visitor-see-after-submitting-a-ticket-through-the-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-mailbox-status-forwarding-required-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-mailbox-status-re-authentication-required-mean-and-how-do-i-fix-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-did-mailbox-re-authentication-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-do-the-different-mailbox-statuses-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fi-connected-my-mailbox-but-authentication-failed-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-extras-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-file-format-does-the-questionnaire-auto-filler-expect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-run-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-output-does-the-questionnaire-auto-filler-produce</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-do-some-rows-in-my-auto-filled-questionnaire-say-no-data-found</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-limit-on-how-many-questionnaire-questions-the-auto-filler-will-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-the-questionnaire-auto-filler-s-answers-come-from</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-my-password</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-support-two-factor-authentication-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-enable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-ask-me-to-verify-a-phone-number-when-setting-up-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-disable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-the-phone-number-used-as-my-2fa-backup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-switch-two-factor-authentication-to-a-new-authenticator-app</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-see-all-devices-and-sessions-where-i-am-logged-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-log-out-another-device-or-end-a-session-remotely</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-assign-a-ticket-to-someone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-i-not-find-a-colleague-in-the-assignee-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-move-a-ticket-to-a-different-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-tags-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-the-requester-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-correct-the-requester-s-name-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-a-ticket-s-subject</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-custom-field-values-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-another-field-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-more-from-requester-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-related-content-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-a-ticket-update-automatically-while-i-have-it-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-source-field-on-a-ticket-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-two-people-work-on-the-same-ticket-at-the-same-time</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-public-faq-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-put-the-faq-on-my-own-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-search-engines-index-my-faq</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-the-faq-portal-serve-several-languages</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-faq-article-votes-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-are-some-of-my-faq-items-not-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-or-chat-with-our-faq-link-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-lists-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-system-lists</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-create-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-list-fields</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-field-types-can-a-list-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-make-a-list-field-required-or-unique</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-the-order-of-the-fields-in-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-custom-url-when-creating-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-list-permissions-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-a-list-s-structure-after-creating-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-an-entry-to-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-delete-a-list-entry</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-export-a-list-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-import-list-entries-from-a-file</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-search-within-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-a-selection-field-use-a-list-as-its-options</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-share-a-link-to-a-list-or-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-an-ai-auto-reply-and-a-static-auto-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-ai-auto-reply-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-a-static-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-fallback-to-static-auto-reply-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-turn-off-both-the-ai-and-the-static-auto-reply-on-the-same-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-am-i-getting-the-error-about-the-ai-auto-reply-message-placeholder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-placeholders-can-i-use-in-the-ai-auto-reply-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-did-a-ticket-get-no-auto-reply-even-though-ai-auto-reply-is-enabled</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-can-i-see-whether-an-auto-reply-uses-ai-or-a-static-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-ai-auto-reply-cost-extra-or-require-a-specific-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-enable-ai-chat-bot-option-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-a-visitor-experience-when-the-ai-chat-bot-is-enabled-on-my-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-a-chat-bot-conversation-create-a-ticket-even-if-the-visitor-never-fills-in-the-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-use-one-deskhero-form-as-both-a-chat-bot-and-a-classic-contact-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-turn-on-the-ai-chat-bot-for-my-website-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-t-i-turn-on-the-ai-chat-bot-for-my-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-if-my-approved-faq-count-drops-while-the-chat-bot-is-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-does-the-chat-bot-decide-what-to-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-visitors-ask-the-chat-bot-follow-up-questions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-did-this-answer-your-questions-prompt-in-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-when-the-chat-bot-can-t-answer-a-visitor-s-question</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-chat-bot-ever-make-up-answers</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-ai-chat-bot-work-if-my-public-faq-is-not-in-english</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-a-chatbot-session</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-import-emails-feature-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-use-the-import-emails-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-import-old-emails-using-my-google-or-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-import-old-emails-using-imap</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-i-only-pick-sent-folders-when-importing-emails</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-permissions-does-the-email-import-ask-for-and-are-they-different-from-a-mailbox-connection</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-import-emails-from-a-shared-or-different-mailbox-with-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-can-i-follow-the-progress-of-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-to-the-emails-i-import-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-import-the-same-email-folder-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-limit-to-how-many-emails-i-can-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-delete-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-see-my-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-events-create-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-notifications-get-marked-as-read</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-mark-a-notification-as-unread-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-archive-a-notification</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-hide-archived-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-clear-all-notifications-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-when-i-click-a-notification</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-control-which-notifications-i-receive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-get-deskhero-notifications-by-email</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-group-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-did-i-get-a-notification-saying-new-suggested-faq-items-are-ready-for-review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-don-t-i-get-notified-when-a-customer-opens-a-new-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-notification-preferences-can-i-control-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-get-notified-when-someone-mentions-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-get-notified-when-a-ticket-is-assigned-to-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-get-notified-about-new-tickets-in-my-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-replies-to-assigned-notification-setting-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-choose-between-email-and-in-app-notifications-separately</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-reply-to-a-customer-from-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-a-reply-and-a-private-note-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-an-internal-note-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-customers-see-private-notes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-cc-or-bcc-recipients-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-t-i-see-the-to-cc-and-bcc-fields-while-writing-a-private-note</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-quickly-add-an-email-address-from-the-conversation-to-my-reply-recipients</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-send-a-reply-and-change-the-ticket-status-in-one-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-mention-a-teammate-in-a-reply-or-note</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-formatting-can-i-use-in-the-ticket-reply-editor</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-my-ticket-replies-saved-as-drafts-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-new-ticket-form-save-a-draft-if-i-navigate-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-attach-files-to-a-ticket-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-size-limit-for-ticket-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-ticket-attachments-scanned-for-viruses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-canned-responses-in-deskhero</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-insert-a-canned-response-into-a-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-ask-inserting-the-canned-response-replaces-everything-in-your-reply-continue</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-the-canned-responses-list-say-no-canned-responses-for-this-ticket-s-group</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-create-edit-or-delete-canned-responses</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-or-delete-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-a-signature</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-an-auto-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-a-canned-response-contain-images-or-attachments</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-send-a-reply-without-quoting-the-earlier-messages</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-message-history-quoted-below-my-reply-contain</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-sent-without-history-on-a-message-in-the-ticket-mean</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-remember-my-no-history-choice-for-the-next-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-upload-q-a-tool-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-columns-does-the-q-a-import-excel-file-need</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-import-q-a-knowledge-from-an-excel-file</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-deskhero-create-when-i-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-should-i-import-q-a-knowledge-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-import-many-faq-items-at-once-instead-of-adding-them-one-by-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-bulk-import-faqs-by-pasting-them</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-format-does-pasted-text-need-to-be-in-for-the-faq-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-to-duplicate-or-incomplete-rows-when-i-import-faqs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-the-chat-bot-use-imported-faqs-right-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-deskhero-import-my-existing-faq-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-cancel-my-deskhero-subscription</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-difference-between-the-deskhero-plans</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-upgrade-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-downgrade-my-deskhero-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-free-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-change-our-workspace-s-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-t-i-upgrade-to-a-paid-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-have-a-free-trial</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-when-my-free-trial-expires</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fif-i-upgrade-during-my-free-trial-do-i-keep-the-remaining-trial-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-can-i-see-how-much-of-my-plan-s-limits-i-have-used</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-when-i-hit-a-plan-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwill-i-be-warned-before-reaching-my-ticket-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-compare-what-each-deskhero-plan-includes</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-many-chat-bot-sessions-are-included-in-my-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-extend-my-plan-s-limits-with-add-ons</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-many-tickets-are-included-in-my-deskhero-plan-each-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-counts-as-a-ticket-toward-my-monthly-allowance</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-unused-tickets-or-chatbot-sessions-roll-over-to-the-next-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-much-do-additional-tickets-and-chatbot-sessions-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-approve-additional-tickets-or-chatbot-sessions-over-usage-billing</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-over-usage-billing-off-on-button-on-the-plans-page-mean</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-lower-or-turn-off-my-over-usage-approval</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-long-does-deskhero-keep-my-tickets</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-my-workspace-s-retention-period</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-much-does-extended-retention-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-choosing-a-shorter-retention-period-delete-tickets-right-away</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-free-trial-include-tickets-and-chatbot-sessions</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-suggest-that-another-plan-would-be-cheaper</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-plan-limits-reset-every-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-sla-policies-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-set-up-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-business-hours-work-with-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-the-sla-clock-stop-while-i-m-waiting-on-the-customer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-ai-auto-replies-count-toward-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-tickets-get-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-see-a-ticket-s-sla-status</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-get-notified-about-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-to-a-ticket-s-sla-when-its-group-or-priority-changes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-plans-include-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-when-a-customer-submits-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-chat-bot-conversations-create-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fif-a-visitor-chats-with-the-bot-and-then-submits-the-form-do-i-get-two-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-a-visitor-return-to-the-chat-after-the-ticket-form-appears</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-does-a-chat-bot-conversation-look-to-my-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-don-t-resolved-chat-bot-conversations-show-up-in-my-ticket-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-chat-bot-rating-on-a-ticket-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-tickets-created-from-the-chat-widget-get-a-status-and-priority</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-setup-guide-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-see-the-setup-guide</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-keep-opening-the-setup-guide-when-i-log-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-steps-does-the-setup-guide-checklist-include</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-setup-guide-steps-get-marked-as-complete</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-ai-knowledge-tag-on-some-setup-guide-steps-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-import-answered-emails-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-scrape-your-website-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-dismiss-or-skip-the-setup-guide</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-reopen-the-setup-guide-later</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-are-the-ai-steps-in-the-setup-guide-locked</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-insert-my-signature-into-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-manage-my-reply-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-signature-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-use-as-default-signature-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-or-delete-a-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-an-email-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-have-more-than-one-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-set-a-default-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-scraped-domains-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-a-website-for-deskhero-to-crawl</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-manage-scraped-domains</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-i-need-to-verify-ownership-of-a-domain-before-deskhero-scrapes-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-say-my-domain-is-not-allowed-when-i-try-to-add-it-for-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-add-the-same-domain-to-scraped-domains-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-or-remove-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-scrape-every-page-on-my-website-including-duplicates-in-other-languages</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-limit-on-website-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-re-crawl-a-single-page-of-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-a-specific-page-of-my-website-to-be-scraped</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-control-which-pages-of-my-website-deskhero-crawls</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-primary-language-setting-on-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-can-t-i-change-a-scraped-domain-s-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-billed-via-shopify-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-am-i-redirected-to-shopify-to-approve-something-when-changing-my-deskhero-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-payment-methods-does-deskhero-accept</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-add-or-update-my-payment-card</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-store-my-credit-card-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhen-does-deskhero-charge-my-card</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-see-my-payment-history-and-invoices</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-download-an-invoice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-my-invoice-say-it-requires-confirmation-and-how-do-i-pay-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-did-my-deskhero-payment-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-information-appears-on-a-deskhero-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-fill-in-my-company-s-billing-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-i-need-to-enter-a-vat-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-manage-billing-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-monthly-spending-cap-when-i-m-billed-through-shopify</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-my-shopify-monthly-spending-cap</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-plan-changes-work-when-my-workspace-is-billed-through-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-update-my-payment-card-in-deskhero-if-i-m-billed-through-shopify</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-the-billing-settings-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-the-billing-history-on-the-plans-page</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-additional-usage-charges-appear-on-my-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdo-i-need-to-raise-my-shopify-spending-limit-for-additional-usage</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-items-are-in-the-deskhero-main-menu</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-collapse-or-expand-the-sidebar-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-are-the-tabs-at-the-top-of-the-deskhero-screen</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-search-across-everything-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-global-search-give-me-an-ai-generated-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-quickly-create-a-ticket-from-anywhere-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-page-opens-first-after-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-the-settings-menu-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-see-when-a-ticket-was-created-and-last-updated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-can-i-see-the-history-of-changes-made-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-ai-chat-bot-entry-in-a-ticket-timeline-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-do-the-message-labels-ai-auto-replied-auto-reply-ai-chat-bot-and-visitor-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-edit-the-first-message-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-edit-a-reply-after-it-has-been-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-convert-a-reply-to-a-private-note-or-a-note-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-forward-a-ticket-to-an-external-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-copy-a-link-to-a-ticket-to-share-with-a-teammate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-mark-a-ticket-as-unread</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-jump-to-the-newest-message-in-a-long-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-see-who-a-message-in-the-conversation-was-sent-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-manage-integrations-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-connect-my-shopify-store-to-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-install-deskhero-directly-from-the-shopify-app-store</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-permissions-does-the-shopify-integration-ask-for</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-deskhero-need-access-to-all-my-shopify-orders-not-just-recent-ones</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-the-shopify-integration-read-my-customer-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-the-shopify-integration-need-fulfillment-access</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-the-shopify-integration-ask-to-read-returns</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-should-i-enter-as-my-shopify-store-url-when-connecting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-does-the-shopify-panel-on-a-ticket-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-does-deskhero-know-which-shopify-customer-a-ticket-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-does-the-shopify-section-on-my-ticket-say-customer-not-found</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-jump-from-a-ticket-to-the-order-in-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-s-ai-use-my-shopify-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-is-shopify-product-sync</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-permanently-store-my-shopify-customer-and-order-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-disconnect-my-shopify-store-from-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-if-i-uninstall-the-deskhero-app-from-my-shopify-admin-instead-of-removing-it-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwho-can-connect-or-remove-integrations-and-who-can-see-shopify-data-on-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-limit-to-how-many-shopify-products-deskhero-syncs</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-languages-is-the-deskhero-interface-available-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-change-the-language-of-the-deskhero-interface</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-determines-which-language-deskhero-shows-me-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-change-the-language-on-the-sign-up-page-before-creating-my-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-use-deskhero-on-my-phone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-long-are-deleted-tickets-kept-before-they-are-gone-forever</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-restore-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-delete-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-recover-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-merge-duplicate-tickets-from-the-same-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-happens-to-a-ticket-after-it-is-merged-into-another-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-ticket-manually</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhich-fields-are-required-when-creating-a-ticket-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhy-are-status-priority-and-group-already-filled-in-on-the-new-ticket-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-create-a-ticket-for-a-customer-who-doesn-t-exist-in-deskhero-yet</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-a-way-to-edit-all-of-a-ticket-s-fields-on-one-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-generate-an-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fi-lost-my-api-token-can-i-view-it-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-revoke-a-single-api-token</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-revoke-all-my-api-tokens-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-long-does-an-api-token-stay-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-permissions-does-an-api-token-have</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-authenticate-my-api-requests</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-do-i-find-deskhero-s-api-documentation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-do-deskhero-api-urls-look-like</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fare-there-rate-limits-on-the-deskhero-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhat-can-i-do-with-tickets-through-the-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fdoes-deskhero-support-outbound-webhooks-to-notify-my-systems-of-events</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-there-an-official-deskhero-sdk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-any-user-create-an-api-token-or-only-admins</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fis-api-access-included-in-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fwhere-can-i-see-the-api-tokens-i-have-already-created</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fcan-i-reuse-deskhero-s-look-and-feel-when-building-a-custom-integration</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fes%2Fguide%2Fhow-do-i-create-a-personal-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_billing</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_integr</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_plans</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fad_users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fai_autofill</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fai_in_deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fai_knowledge</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fai_suggested</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fai_translate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fau</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fau_actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fau_aireply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fau_autoreply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fau_conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fau_rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fau_sla</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fem</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fem_basics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fem_connect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fem_dns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fem_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fem_status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ffw</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ffw_builder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ffw_chatbot</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ffw_embed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ffw_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ffw_tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ffw_widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_navigate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_notifs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_profile</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_security</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_signin</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fgs_workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fkb</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fkb_articles</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fkb_cats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fkb_faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fkb_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fkb_portal</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fkb_review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Fkb_scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Frp</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Frp_dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Frp_stats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Frp_topics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_columns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_manage</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_timeline</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fcategory%2Ftk_working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-a-workspace-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-first-thing-i-should-do-in-a-new-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-knowledge-base-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-the-public-faq-and-internal-kb-sections-of-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-integrations-does-deskhero-offer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-have-an-api</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-subscription-plans-does-deskhero-offer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-does-deskhero-pricing-work</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-automations-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-automations-and-auto-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-form-builder</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-ai-chat-bot-on-deskhero-forms</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-a-mailbox-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-incoming-emails-become-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-deskhero-dashboard</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-topic-map-in-statistics</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-ai-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-s-ai-use-my-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-deskhero-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-sign-up-or-sign-in-with-google-or-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-deskhero-s-password-requirements</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-after-i-enter-my-email-when-signing-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fi-entered-the-wrong-email-during-sign-up-can-i-change-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-sign-up-say-my-email-address-is-not-allowed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-do-i-get-an-error-saying-the-sign-up-confirmation-code-is-invalid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-am-i-told-there-have-been-too-many-sign-up-attempts</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fthe-sign-up-flow-says-my-email-is-already-registered-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-do-i-agree-to-when-i-sign-up-for-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-information-does-deskhero-ask-for-on-the-about-you-sign-up-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-the-tabs-above-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-the-order-of-the-status-tabs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-deleted-tab-in-the-ticket-list-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-sort-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-default-sort-order-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-a-ticket-s-status-without-opening-the-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-open-a-ticket-from-the-list-and-can-i-open-it-in-a-new-browser-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-select-multiple-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-bulk-actions-are-available-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-update-many-tickets-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-delete-several-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-how-many-tickets-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-move-between-pages-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-ticket-list-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-export-my-tickets-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-show-imported-tickets-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-t-i-see-some-of-my-workspace-s-tickets-in-the-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-information-can-i-set-on-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-my-knowledge-base-edits-saved-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-an-existing-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-delete-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-see-or-edit-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-tags-to-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-search-the-knowledge-base</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-upload-button-in-the-knowledge-base-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-knowledge-base-articles-from-files</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-deskhero-create-knowledge-base-articles-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-more-like-this-on-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-share-a-link-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-attach-files-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-do-i-see-on-the-knowledge-base-overview-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-knowledge-base-articles-have-a-language-setting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-my-customers-see-the-internal-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-my-teammates-need-to-sign-up-before-i-can-invite-them-to-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-invite-a-new-user-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-invite-several-users-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-long-is-a-user-invitation-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-cancel-or-revoke-a-pending-user-invitation</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-after-i-send-a-user-invitation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-user-roles-exist-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-can-an-admin-do-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-the-owner-and-admin-roles</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-can-someone-with-the-user-role-do-and-not-do</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-a-user-s-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-invite-someone-directly-as-an-owner</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-promote-a-user-to-the-owner-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-deactivate-a-user-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-reactivate-a-suspended-deactivated-user</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deactivating-a-user-stop-billing-for-them</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-am-i-asked-to-approve-a-spending-cap-when-inviting-users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-which-groups-a-user-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-see-when-a-user-joined-and-when-they-were-last-active</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-the-automation-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-create-edit-or-delete-automation-rules</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-does-rule-order-and-priority-work-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-reorder-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-turn-an-automation-rule-on-or-off</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-disabled-automation-rules-still-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-delete-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-an-existing-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-the-requirements-for-an-automation-rule-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-the-locked-rules-default-ticket-status-and-default-ticket-priority-on-my-automation-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-automation-rules-overwrite-values-that-were-already-set-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fmy-automation-rule-didn-t-run-on-a-new-ticket-what-should-i-check</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-see-which-changes-on-a-ticket-were-made-by-an-automation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fin-what-order-should-i-put-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-new-form-or-chat-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-create-tickets-in-group-mean-on-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-a-form-s-colors-to-match-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-choose-which-language-a-public-form-is-displayed-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-i-need-to-click-a-save-button-when-editing-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-delete-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-create-edit-or-delete-forms</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-deskhero-s-public-forms-protected-against-spam</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-the-forms-i-have-already-built</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-manage-my-email-mailboxes-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-add-or-change-mailboxes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-attach-to-group-mean-when-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-create-a-new-group-while-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-which-group-a-mailbox-is-attached-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-disconnect-or-delete-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-undo-deleting-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-connect-more-than-one-mailbox-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-a-deskhero-provided-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwill-replies-to-customers-be-sent-from-my-own-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-several-mailboxes-share-the-same-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-tickets-breakdown-section-on-the-dashboard-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-the-active-tickets-and-waiting-first-reply-tabs-on-the-dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-the-dashboard-only-show-a-few-tickets-in-each-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-filter-the-dashboard-by-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-time-periods-can-the-dashboard-stats-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-chart-in-the-dashboard-stats-panel-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-average-time-to-first-reply-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-average-resolution-time-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-average-time-per-status-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-dashboard-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-does-the-dashboard-show-sla-problems</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-use-a-suggested-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-ask-do-you-want-to-send-the-suggested-reply-as-it-is</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-the-ticket-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-did-a-suggested-reply-suddenly-appear-while-i-had-the-ticket-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-custom-instructions-in-deskhero-s-ticket-settings</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-custom-instructions-for-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-placeholders-can-i-use-in-custom-instructions-for-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-length-limit-for-custom-instructions</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-or-delete-custom-instructions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-can-i-test-how-my-custom-instructions-change-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-write-long-detailed-custom-instructions-for-the-ai</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-remember-me-checkbox-do-when-signing-in</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-reset-my-password-if-i-forgot-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fi-requested-a-password-reset-but-want-to-go-back-can-i</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-is-deskhero-asking-for-a-code-from-my-authentication-app-when-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-sign-in-say-email-verification-required</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-right-after-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-do-i-land-on-the-setup-guide-instead-of-the-dashboard-after-signing-in</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-log-out-of-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-to-my-session-when-i-log-out</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-filter-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-do-match-exclude-and-missing-mean-in-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-filter-tickets-by-date</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-filter-tickets-by-a-number-range</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-clear-my-ticket-filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-collapse-the-filter-panel-to-get-more-room</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-is-status-missing-from-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-my-ticket-filters-remembered</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-share-a-filtered-ticket-view-with-a-colleague</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-search-for-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-fields-does-ticket-search-look-at</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-find-a-ticket-when-i-know-its-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-the-ticket-list-search-case-sensitive-and-when-does-it-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-filter-tickets-by-sla</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-choose-which-filters-appear-in-the-ticket-filter-panel</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-knowledge-base-categories</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-knowledge-base-category</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-or-delete-a-knowledge-base-category</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-groups-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-or-remove-members-of-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-rename-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-delete-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-everyone-group-and-can-i-edit-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-create-edit-or-delete-groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-triggers-can-start-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-an-automation-run-when-a-ticket-is-updated-or-when-a-customer-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-conditions-can-i-use-in-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-operators-are-available-for-the-requester-email-condition</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-make-a-rule-apply-to-all-emails-from-one-company</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-trigger-an-automation-based-on-the-subject-or-body-of-the-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-any-ai-evaluated-condition-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-automations-react-to-the-language-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-automation-text-conditions-case-sensitive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-one-automation-condition-check-several-values-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-more-than-one-condition-to-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-and-and-or-in-automation-conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-fields-does-a-new-form-contain-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-more-fields-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-the-order-of-fields-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-make-a-form-field-required-or-optional</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-t-i-remove-the-email-name-subject-or-message-fields-from-my-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-add-more-than-one-rich-text-editor-field-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-customers-attach-files-when-submitting-a-public-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-different-custom-field-types-appear-on-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-the-contact-form-pick-up-values-from-the-page-it-is-embedded-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-a-mailbox-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-email-providers-can-i-connect-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-connect-a-gmail-or-google-workspace-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-connect-a-microsoft-365-or-outlook-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-connect-a-shared-microsoft-mailbox-like-support-or-info</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-google-permissions-does-deskhero-ask-for-when-i-connect-a-gmail-mailbox-and-why</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-microsoft-permissions-does-deskhero-ask-for-when-i-connect-a-mailbox-and-why</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-need-offline-access-to-my-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwill-deskhero-change-anything-in-my-gmail-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-right-after-i-connect-a-google-or-microsoft-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-import-my-old-emails-when-i-connect-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-connect-a-mailbox-with-a-different-gmail-address-than-the-account-i-sign-in-with</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-find-help-guides-for-connecting-mailboxes-and-forwarding-email</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-do-the-statistics-tabs-show</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-time-ranges-can-statistics-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-export-statistics-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-share-a-specific-statistics-view-with-a-teammate</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-see-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-the-sla-percentage-in-statistics-not-match-the-number-of-breached-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-translate-a-ticket-into-my-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-write-my-reply-in-my-own-language-and-send-it-in-the-customer-s-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-to-my-draft-reply-when-i-translate-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-see-a-translated-ticket-in-its-original-language-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-get-a-quick-summary-of-a-long-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-add-ai-summary-in-the-reply-editor</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-ai-summary-in-a-reply-include-and-what-does-it-leave-out</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-is-the-reply-editor-covered-with-ai-summary-in-progress</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-add-ai-summary-the-same-as-summarize-thread</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-ai-summary-disappear-if-i-switch-back-to-full-history</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-workspace-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-the-rules-for-choosing-a-workspace-url</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-my-deskhero-workspace-url-look-like</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-long-can-my-workspace-or-company-name-be</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-add-a-knowledge-source-step-during-workspace-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-skip-adding-my-website-when-creating-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-is-deskhero-asking-to-verify-my-phone-number-when-i-create-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-many-workspaces-can-i-create-on-a-trial</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-workspace-selection-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-switch-between-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-one-deskhero-account-be-a-member-of-multiple-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-accept-an-invitation-to-join-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fi-m-in-the-middle-of-workspace-creation-but-want-to-use-a-different-account-what-do-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fmy-old-workspace-url-stopped-being-our-main-address-will-old-links-still-work</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-was-i-signed-out-and-sent-back-to-the-sign-in-page</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-rearrange-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-resize-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-information-can-the-ticket-list-columns-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-view-my-tickets-as-a-kanban-board-instead-of-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-my-column-widths-and-view-choices-follow-me-to-another-computer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-choose-which-columns-show-in-the-ticket-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-my-ticket-list-columns-personal-or-shared-with-the-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-don-t-my-custom-fields-show-as-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-public-faq-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-statuses-can-an-faq-item-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-filter-the-faq-list-by-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-search-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-an-faq-item-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-manually-created-faq-items-need-to-be-reviewed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-say-a-faq-with-this-question-already-exists-when-i-try-to-create-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-an-faq-item-that-is-already-approved</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-how-many-faq-items-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-manage-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-export-my-deskhero-workspace-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-data-is-included-in-a-workspace-export-and-in-what-format</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-receive-my-exported-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-often-can-i-export-my-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-export-our-workspace-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-the-workspace-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-can-i-configure-on-the-workspace-settings-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-my-workspace-logo</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-my-workspace-portal-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-my-workspace-url-deskhero-subdomain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-set-the-time-zone-for-my-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-the-language-of-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-permanently-delete-terminate-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-actions-can-an-automation-rule-perform</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-one-automation-rule-perform-several-actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-extract-text-from-templated-message-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-delete-ticket-automation-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-automations-set-my-custom-fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-automations-send-an-email-reply-to-the-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-custom-url-of-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-embed-a-deskhero-form-on-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-the-two-form-embed-modes</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-preview-a-form-before-publishing-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-t-i-change-my-form-s-custom-url-anymore</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-embed-the-deskhero-widget-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-embedding-the-widget-directly-and-using-the-floating-icon</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-preview-the-widget-before-putting-it-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-add-a-mailbox-using-dns-records-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-does-the-dns-mailbox-setup-work-step-by-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-dns-records-do-i-need-to-add-to-verify-my-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-need-dns-records-on-my-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fmy-email-domain-shows-a-setup-dns-button-and-is-not-verified-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-domain-status-verified-mean-on-the-mailboxes-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-forwarding-email-address-in-the-dns-mailbox-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-verify-that-email-forwarding-is-working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-are-the-topic-names-and-summaries-created</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-tickets-are-included-in-the-topic-map</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-often-does-the-topic-map-refresh</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-minimum-number-of-tickets-before-topics-appear</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-does-deskhero-decide-which-tickets-belong-to-the-same-topic</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-ai-look-at-files-attached-to-a-ticket-when-it-suggests-a-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-attachment-types-can-the-ai-suggested-reply-read-and-how-much</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhen-the-ai-reads-a-ticket-attachment-where-does-the-content-go</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-my-personal-profile-settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-my-name-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-my-profile-picture-avatar</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-the-email-address-i-use-to-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-see-which-workspaces-i-belong-to-and-accept-workspace-invitations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-check-my-own-role-and-group-memberships</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-ticket-statuses-does-deskhero-have-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-status-and-priority-does-a-new-ticket-get-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-open-status-mean-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-the-resolved-and-closed-statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-add-rename-or-delete-ticket-statuses</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-don-t-resolved-or-closed-tickets-show-up-in-my-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-a-ticket-s-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-a-ticket-s-priority</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-are-faq-suggestions-generated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-approve-a-suggested-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-a-suggested-faq-before-approving-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-decline-an-faq-suggestion</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-approve-or-decline-many-faq-suggestions-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-actually-happens-when-i-approve-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-when-i-decline-or-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-conflict-warning-on-an-faq-item-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-resolve-a-conflict-between-two-faq-items</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-don-t-i-see-any-new-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-ai-create-duplicate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-chat-widget-conversations-used-to-generate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-custom-fields-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-custom-field-types-are-available-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-text-field-types-can-i-choose-when-creating-a-custom-text-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-set-minimum-and-maximum-values-on-a-number-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-limit-which-dates-can-be-picked-in-a-date-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-dropdown-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-reorder-the-options-of-a-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-unique-key-on-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-allow-in-external-forms-mean-on-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-see-and-manage-the-custom-fields-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-custom-field-values-show-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-auto-replies-in-deskhero-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-set-up-auto-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-access-the-auto-replies-page</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-an-auto-reply-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-the-requirements-for-an-auto-reply-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-do-i-have-to-select-groups-for-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhen-are-auto-replies-not-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-protection-against-auto-reply-email-loops</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-auto-replies-include-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-customer-see-as-the-sender-of-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-or-delete-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-schedule-an-auto-reply-for-example-only-outside-business-hours-or-during-vacation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-auto-replies-go-out-for-tickets-we-create-ourselves</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-the-chat-widget-s-colors</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-set-the-language-of-the-embedded-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-show-my-own-text-above-or-below-the-embedded-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-do-visitors-see-when-they-open-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-the-chat-widget-protected-against-spam-and-abuse</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-a-visitor-see-after-submitting-a-ticket-through-the-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-mailbox-status-forwarding-required-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-mailbox-status-re-authentication-required-mean-and-how-do-i-fix-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-did-mailbox-re-authentication-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-do-the-different-mailbox-statuses-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fi-connected-my-mailbox-but-authentication-failed-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-extras-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-file-format-does-the-questionnaire-auto-filler-expect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-run-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-output-does-the-questionnaire-auto-filler-produce</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-do-some-rows-in-my-auto-filled-questionnaire-say-no-data-found</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-limit-on-how-many-questionnaire-questions-the-auto-filler-will-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-the-questionnaire-auto-filler-s-answers-come-from</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-my-password</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-support-two-factor-authentication-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-enable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-ask-me-to-verify-a-phone-number-when-setting-up-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-disable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-the-phone-number-used-as-my-2fa-backup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-switch-two-factor-authentication-to-a-new-authenticator-app</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-see-all-devices-and-sessions-where-i-am-logged-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-log-out-another-device-or-end-a-session-remotely</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-assign-a-ticket-to-someone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-i-not-find-a-colleague-in-the-assignee-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-move-a-ticket-to-a-different-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-tags-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-the-requester-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-correct-the-requester-s-name-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-a-ticket-s-subject</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-custom-field-values-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-another-field-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-more-from-requester-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-related-content-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-a-ticket-update-automatically-while-i-have-it-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-source-field-on-a-ticket-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-two-people-work-on-the-same-ticket-at-the-same-time</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-public-faq-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-put-the-faq-on-my-own-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-search-engines-index-my-faq</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-the-faq-portal-serve-several-languages</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-faq-article-votes-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-are-some-of-my-faq-items-not-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-or-chat-with-our-faq-link-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-lists-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-system-lists</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-create-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-list-fields</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-field-types-can-a-list-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-make-a-list-field-required-or-unique</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-the-order-of-the-fields-in-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-custom-url-when-creating-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-list-permissions-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-a-list-s-structure-after-creating-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-an-entry-to-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-delete-a-list-entry</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-export-a-list-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-import-list-entries-from-a-file</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-search-within-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-a-selection-field-use-a-list-as-its-options</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-share-a-link-to-a-list-or-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-an-ai-auto-reply-and-a-static-auto-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-ai-auto-reply-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-a-static-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-fallback-to-static-auto-reply-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-turn-off-both-the-ai-and-the-static-auto-reply-on-the-same-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-am-i-getting-the-error-about-the-ai-auto-reply-message-placeholder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-placeholders-can-i-use-in-the-ai-auto-reply-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-did-a-ticket-get-no-auto-reply-even-though-ai-auto-reply-is-enabled</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-can-i-see-whether-an-auto-reply-uses-ai-or-a-static-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-ai-auto-reply-cost-extra-or-require-a-specific-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-enable-ai-chat-bot-option-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-a-visitor-experience-when-the-ai-chat-bot-is-enabled-on-my-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-a-chat-bot-conversation-create-a-ticket-even-if-the-visitor-never-fills-in-the-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-use-one-deskhero-form-as-both-a-chat-bot-and-a-classic-contact-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-turn-on-the-ai-chat-bot-for-my-website-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-t-i-turn-on-the-ai-chat-bot-for-my-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-if-my-approved-faq-count-drops-while-the-chat-bot-is-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-does-the-chat-bot-decide-what-to-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-visitors-ask-the-chat-bot-follow-up-questions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-did-this-answer-your-questions-prompt-in-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-when-the-chat-bot-can-t-answer-a-visitor-s-question</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-chat-bot-ever-make-up-answers</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-ai-chat-bot-work-if-my-public-faq-is-not-in-english</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-a-chatbot-session</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-import-emails-feature-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-use-the-import-emails-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-import-old-emails-using-my-google-or-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-import-old-emails-using-imap</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-i-only-pick-sent-folders-when-importing-emails</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-permissions-does-the-email-import-ask-for-and-are-they-different-from-a-mailbox-connection</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-import-emails-from-a-shared-or-different-mailbox-with-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-can-i-follow-the-progress-of-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-to-the-emails-i-import-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-import-the-same-email-folder-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-limit-to-how-many-emails-i-can-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-delete-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-see-my-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-events-create-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-notifications-get-marked-as-read</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-mark-a-notification-as-unread-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-archive-a-notification</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-hide-archived-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-clear-all-notifications-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-when-i-click-a-notification</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-control-which-notifications-i-receive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-get-deskhero-notifications-by-email</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-group-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-did-i-get-a-notification-saying-new-suggested-faq-items-are-ready-for-review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-don-t-i-get-notified-when-a-customer-opens-a-new-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-notification-preferences-can-i-control-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-get-notified-when-someone-mentions-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-get-notified-when-a-ticket-is-assigned-to-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-get-notified-about-new-tickets-in-my-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-replies-to-assigned-notification-setting-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-choose-between-email-and-in-app-notifications-separately</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-reply-to-a-customer-from-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-a-reply-and-a-private-note-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-an-internal-note-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-customers-see-private-notes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-cc-or-bcc-recipients-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-t-i-see-the-to-cc-and-bcc-fields-while-writing-a-private-note</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-quickly-add-an-email-address-from-the-conversation-to-my-reply-recipients</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-send-a-reply-and-change-the-ticket-status-in-one-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-mention-a-teammate-in-a-reply-or-note</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-formatting-can-i-use-in-the-ticket-reply-editor</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-my-ticket-replies-saved-as-drafts-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-new-ticket-form-save-a-draft-if-i-navigate-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-attach-files-to-a-ticket-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-size-limit-for-ticket-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-ticket-attachments-scanned-for-viruses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-canned-responses-in-deskhero</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-insert-a-canned-response-into-a-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-ask-inserting-the-canned-response-replaces-everything-in-your-reply-continue</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-the-canned-responses-list-say-no-canned-responses-for-this-ticket-s-group</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-create-edit-or-delete-canned-responses</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-or-delete-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-a-signature</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-an-auto-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-a-canned-response-contain-images-or-attachments</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-send-a-reply-without-quoting-the-earlier-messages</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-message-history-quoted-below-my-reply-contain</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-sent-without-history-on-a-message-in-the-ticket-mean</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-remember-my-no-history-choice-for-the-next-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-upload-q-a-tool-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-columns-does-the-q-a-import-excel-file-need</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-import-q-a-knowledge-from-an-excel-file</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-deskhero-create-when-i-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-should-i-import-q-a-knowledge-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-import-many-faq-items-at-once-instead-of-adding-them-one-by-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-bulk-import-faqs-by-pasting-them</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-format-does-pasted-text-need-to-be-in-for-the-faq-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-to-duplicate-or-incomplete-rows-when-i-import-faqs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-the-chat-bot-use-imported-faqs-right-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-deskhero-import-my-existing-faq-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-cancel-my-deskhero-subscription</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-difference-between-the-deskhero-plans</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-upgrade-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-downgrade-my-deskhero-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-free-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-change-our-workspace-s-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-t-i-upgrade-to-a-paid-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-have-a-free-trial</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-when-my-free-trial-expires</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fif-i-upgrade-during-my-free-trial-do-i-keep-the-remaining-trial-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-can-i-see-how-much-of-my-plan-s-limits-i-have-used</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-when-i-hit-a-plan-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwill-i-be-warned-before-reaching-my-ticket-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-compare-what-each-deskhero-plan-includes</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-many-chat-bot-sessions-are-included-in-my-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-extend-my-plan-s-limits-with-add-ons</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-many-tickets-are-included-in-my-deskhero-plan-each-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-counts-as-a-ticket-toward-my-monthly-allowance</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-unused-tickets-or-chatbot-sessions-roll-over-to-the-next-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-much-do-additional-tickets-and-chatbot-sessions-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-approve-additional-tickets-or-chatbot-sessions-over-usage-billing</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-over-usage-billing-off-on-button-on-the-plans-page-mean</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-lower-or-turn-off-my-over-usage-approval</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-long-does-deskhero-keep-my-tickets</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-my-workspace-s-retention-period</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-much-does-extended-retention-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-choosing-a-shorter-retention-period-delete-tickets-right-away</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-free-trial-include-tickets-and-chatbot-sessions</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-suggest-that-another-plan-would-be-cheaper</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-plan-limits-reset-every-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-sla-policies-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-set-up-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-business-hours-work-with-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-the-sla-clock-stop-while-i-m-waiting-on-the-customer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-ai-auto-replies-count-toward-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-tickets-get-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-see-a-ticket-s-sla-status</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-get-notified-about-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-to-a-ticket-s-sla-when-its-group-or-priority-changes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-plans-include-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-when-a-customer-submits-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-chat-bot-conversations-create-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fif-a-visitor-chats-with-the-bot-and-then-submits-the-form-do-i-get-two-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-a-visitor-return-to-the-chat-after-the-ticket-form-appears</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-does-a-chat-bot-conversation-look-to-my-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-don-t-resolved-chat-bot-conversations-show-up-in-my-ticket-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-chat-bot-rating-on-a-ticket-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-tickets-created-from-the-chat-widget-get-a-status-and-priority</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-setup-guide-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-see-the-setup-guide</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-keep-opening-the-setup-guide-when-i-log-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-steps-does-the-setup-guide-checklist-include</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-setup-guide-steps-get-marked-as-complete</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-ai-knowledge-tag-on-some-setup-guide-steps-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-import-answered-emails-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-scrape-your-website-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-dismiss-or-skip-the-setup-guide</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-reopen-the-setup-guide-later</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-are-the-ai-steps-in-the-setup-guide-locked</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-insert-my-signature-into-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-manage-my-reply-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-signature-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-use-as-default-signature-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-or-delete-a-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-an-email-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-have-more-than-one-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-set-a-default-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-scraped-domains-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-a-website-for-deskhero-to-crawl</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-manage-scraped-domains</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-i-need-to-verify-ownership-of-a-domain-before-deskhero-scrapes-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-say-my-domain-is-not-allowed-when-i-try-to-add-it-for-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-add-the-same-domain-to-scraped-domains-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-or-remove-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-scrape-every-page-on-my-website-including-duplicates-in-other-languages</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-limit-on-website-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-re-crawl-a-single-page-of-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-a-specific-page-of-my-website-to-be-scraped</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-control-which-pages-of-my-website-deskhero-crawls</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-primary-language-setting-on-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-can-t-i-change-a-scraped-domain-s-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-billed-via-shopify-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-am-i-redirected-to-shopify-to-approve-something-when-changing-my-deskhero-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-payment-methods-does-deskhero-accept</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-add-or-update-my-payment-card</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-store-my-credit-card-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhen-does-deskhero-charge-my-card</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-see-my-payment-history-and-invoices</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-download-an-invoice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-my-invoice-say-it-requires-confirmation-and-how-do-i-pay-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-did-my-deskhero-payment-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-information-appears-on-a-deskhero-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-fill-in-my-company-s-billing-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-i-need-to-enter-a-vat-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-manage-billing-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-monthly-spending-cap-when-i-m-billed-through-shopify</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-my-shopify-monthly-spending-cap</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-plan-changes-work-when-my-workspace-is-billed-through-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-update-my-payment-card-in-deskhero-if-i-m-billed-through-shopify</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-the-billing-settings-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-the-billing-history-on-the-plans-page</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-additional-usage-charges-appear-on-my-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdo-i-need-to-raise-my-shopify-spending-limit-for-additional-usage</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-items-are-in-the-deskhero-main-menu</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-collapse-or-expand-the-sidebar-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-are-the-tabs-at-the-top-of-the-deskhero-screen</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-search-across-everything-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-global-search-give-me-an-ai-generated-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-quickly-create-a-ticket-from-anywhere-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-page-opens-first-after-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-the-settings-menu-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-see-when-a-ticket-was-created-and-last-updated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-can-i-see-the-history-of-changes-made-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-ai-chat-bot-entry-in-a-ticket-timeline-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-do-the-message-labels-ai-auto-replied-auto-reply-ai-chat-bot-and-visitor-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-edit-the-first-message-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-edit-a-reply-after-it-has-been-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-convert-a-reply-to-a-private-note-or-a-note-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-forward-a-ticket-to-an-external-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-copy-a-link-to-a-ticket-to-share-with-a-teammate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-mark-a-ticket-as-unread</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-jump-to-the-newest-message-in-a-long-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-see-who-a-message-in-the-conversation-was-sent-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-manage-integrations-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-connect-my-shopify-store-to-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-install-deskhero-directly-from-the-shopify-app-store</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-permissions-does-the-shopify-integration-ask-for</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-deskhero-need-access-to-all-my-shopify-orders-not-just-recent-ones</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-the-shopify-integration-read-my-customer-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-the-shopify-integration-need-fulfillment-access</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-the-shopify-integration-ask-to-read-returns</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-should-i-enter-as-my-shopify-store-url-when-connecting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-does-the-shopify-panel-on-a-ticket-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-does-deskhero-know-which-shopify-customer-a-ticket-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-does-the-shopify-section-on-my-ticket-say-customer-not-found</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-jump-from-a-ticket-to-the-order-in-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-s-ai-use-my-shopify-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-is-shopify-product-sync</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-permanently-store-my-shopify-customer-and-order-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-disconnect-my-shopify-store-from-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-if-i-uninstall-the-deskhero-app-from-my-shopify-admin-instead-of-removing-it-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwho-can-connect-or-remove-integrations-and-who-can-see-shopify-data-on-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-limit-to-how-many-shopify-products-deskhero-syncs</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-languages-is-the-deskhero-interface-available-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-change-the-language-of-the-deskhero-interface</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-determines-which-language-deskhero-shows-me-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-change-the-language-on-the-sign-up-page-before-creating-my-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-use-deskhero-on-my-phone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-long-are-deleted-tickets-kept-before-they-are-gone-forever</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-restore-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-delete-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-recover-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-merge-duplicate-tickets-from-the-same-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-happens-to-a-ticket-after-it-is-merged-into-another-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-ticket-manually</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhich-fields-are-required-when-creating-a-ticket-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhy-are-status-priority-and-group-already-filled-in-on-the-new-ticket-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-create-a-ticket-for-a-customer-who-doesn-t-exist-in-deskhero-yet</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-a-way-to-edit-all-of-a-ticket-s-fields-on-one-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-generate-an-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fi-lost-my-api-token-can-i-view-it-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-revoke-a-single-api-token</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-revoke-all-my-api-tokens-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-long-does-an-api-token-stay-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-permissions-does-an-api-token-have</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-authenticate-my-api-requests</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-do-i-find-deskhero-s-api-documentation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-do-deskhero-api-urls-look-like</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fare-there-rate-limits-on-the-deskhero-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhat-can-i-do-with-tickets-through-the-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fdoes-deskhero-support-outbound-webhooks-to-notify-my-systems-of-events</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-there-an-official-deskhero-sdk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-any-user-create-an-api-token-or-only-admins</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fis-api-access-included-in-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fwhere-can-i-see-the-api-tokens-i-have-already-created</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fcan-i-reuse-deskhero-s-look-and-feel-when-building-a-custom-integration</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Ffr%2Fguide%2Fhow-do-i-create-a-personal-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_billing</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_integr</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_plans</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fad_users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fai_autofill</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fai_in_deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fai_knowledge</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fai_suggested</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fai_translate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fau</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fau_actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fau_aireply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fau_autoreply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fau_conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fau_rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fau_sla</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fem</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fem_basics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fem_connect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fem_dns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fem_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fem_status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ffw</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ffw_builder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ffw_chatbot</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ffw_embed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ffw_fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ffw_tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ffw_widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_navigate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_notifs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_profile</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_security</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_signin</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fgs_workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fkb</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fkb_articles</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fkb_cats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fkb_faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fkb_import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fkb_portal</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fkb_review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Fkb_scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Frp</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Frp_dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Frp_stats</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Frp_topics</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_columns</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_manage</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_timeline</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fcategory%2Ftk_working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-a-workspace-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-first-thing-i-should-do-in-a-new-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-knowledge-base-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-the-public-faq-and-internal-kb-sections-of-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-integrations-does-deskhero-offer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-have-an-api</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-subscription-plans-does-deskhero-offer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-does-deskhero-pricing-work</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-automations-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-automations-and-auto-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-form-builder</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-ai-chat-bot-on-deskhero-forms</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-a-mailbox-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-incoming-emails-become-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-deskhero-dashboard</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-topic-map-in-statistics</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-ai-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-s-ai-use-my-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-deskhero-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-sign-up-or-sign-in-with-google-or-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-deskhero-s-password-requirements</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-after-i-enter-my-email-when-signing-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fi-entered-the-wrong-email-during-sign-up-can-i-change-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-sign-up-say-my-email-address-is-not-allowed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-do-i-get-an-error-saying-the-sign-up-confirmation-code-is-invalid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-am-i-told-there-have-been-too-many-sign-up-attempts</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fthe-sign-up-flow-says-my-email-is-already-registered-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-do-i-agree-to-when-i-sign-up-for-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-information-does-deskhero-ask-for-on-the-about-you-sign-up-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-the-tabs-above-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-the-order-of-the-status-tabs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-deleted-tab-in-the-ticket-list-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-sort-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-default-sort-order-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-a-ticket-s-status-without-opening-the-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-open-a-ticket-from-the-list-and-can-i-open-it-in-a-new-browser-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-select-multiple-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-bulk-actions-are-available-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-update-many-tickets-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-delete-several-tickets-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-how-many-tickets-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-move-between-pages-of-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-ticket-list-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-export-my-tickets-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-show-imported-tickets-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-t-i-see-some-of-my-workspace-s-tickets-in-the-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-the-knowledge-base</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-information-can-i-set-on-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-my-knowledge-base-edits-saved-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-an-existing-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-delete-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-see-or-edit-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-tags-to-a-knowledge-base-article</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-search-the-knowledge-base</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-upload-button-in-the-knowledge-base-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-knowledge-base-articles-from-files</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-deskhero-create-knowledge-base-articles-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-more-like-this-on-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-share-a-link-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-attach-files-to-a-knowledge-base-article</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-do-i-see-on-the-knowledge-base-overview-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-knowledge-base-articles-have-a-language-setting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-my-customers-see-the-internal-knowledge-base-articles</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-my-teammates-need-to-sign-up-before-i-can-invite-them-to-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-invite-a-new-user-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-invite-several-users-at-the-same-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-long-is-a-user-invitation-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-cancel-or-revoke-a-pending-user-invitation</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-after-i-send-a-user-invitation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-user-roles-exist-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-can-an-admin-do-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-the-owner-and-admin-roles</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-can-someone-with-the-user-role-do-and-not-do</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-a-user-s-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-invite-someone-directly-as-an-owner</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-promote-a-user-to-the-owner-role</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-deactivate-a-user-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-reactivate-a-suspended-deactivated-user</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deactivating-a-user-stop-billing-for-them</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-am-i-asked-to-approve-a-spending-cap-when-inviting-users</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-which-groups-a-user-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-see-when-a-user-joined-and-when-they-were-last-active</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-the-automation-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-create-edit-or-delete-automation-rules</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-does-rule-order-and-priority-work-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-reorder-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-turn-an-automation-rule-on-or-off</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-disabled-automation-rules-still-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-delete-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-an-existing-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-the-requirements-for-an-automation-rule-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-the-locked-rules-default-ticket-status-and-default-ticket-priority-on-my-automation-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-automation-rules-overwrite-values-that-were-already-set-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fmy-automation-rule-didn-t-run-on-a-new-ticket-what-should-i-check</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-see-which-changes-on-a-ticket-were-made-by-an-automation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fin-what-order-should-i-put-my-automation-rules</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-new-form-or-chat-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-create-tickets-in-group-mean-on-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-a-form-s-colors-to-match-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-choose-which-language-a-public-form-is-displayed-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-i-need-to-click-a-save-button-when-editing-a-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-delete-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-create-edit-or-delete-forms</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-deskhero-s-public-forms-protected-against-spam</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-the-forms-i-have-already-built</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-manage-my-email-mailboxes-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-add-or-change-mailboxes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-attach-to-group-mean-when-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-create-a-new-group-while-adding-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-which-group-a-mailbox-is-attached-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-disconnect-or-delete-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-undo-deleting-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-connect-more-than-one-mailbox-to-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-a-deskhero-provided-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwill-replies-to-customers-be-sent-from-my-own-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-several-mailboxes-share-the-same-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-tickets-breakdown-section-on-the-dashboard-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-the-active-tickets-and-waiting-first-reply-tabs-on-the-dashboard</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-the-dashboard-only-show-a-few-tickets-in-each-tab</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-filter-the-dashboard-by-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-time-periods-can-the-dashboard-stats-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-chart-in-the-dashboard-stats-panel-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-average-time-to-first-reply-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-average-resolution-time-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-average-time-per-status-on-the-dashboard-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-dashboard-update-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-does-the-dashboard-show-sla-problems</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-use-a-suggested-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-ask-do-you-want-to-send-the-suggested-reply-as-it-is</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-the-ticket-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-did-a-suggested-reply-suddenly-appear-while-i-had-the-ticket-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-custom-instructions-in-deskhero-s-ticket-settings</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-custom-instructions-for-suggested-replies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-placeholders-can-i-use-in-custom-instructions-for-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-length-limit-for-custom-instructions</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-or-delete-custom-instructions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-can-i-test-how-my-custom-instructions-change-suggested-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-write-long-detailed-custom-instructions-for-the-ai</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-remember-me-checkbox-do-when-signing-in</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-reset-my-password-if-i-forgot-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fi-requested-a-password-reset-but-want-to-go-back-can-i</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-is-deskhero-asking-for-a-code-from-my-authentication-app-when-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-sign-in-say-email-verification-required</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-right-after-i-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-do-i-land-on-the-setup-guide-instead-of-the-dashboard-after-signing-in</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-log-out-of-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-to-my-session-when-i-log-out</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-filter-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-do-match-exclude-and-missing-mean-in-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-filter-tickets-by-date</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-filter-tickets-by-a-number-range</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-clear-my-ticket-filters</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-collapse-the-filter-panel-to-get-more-room</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-is-status-missing-from-the-filter-panel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-my-ticket-filters-remembered</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-share-a-filtered-ticket-view-with-a-colleague</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-search-for-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-fields-does-ticket-search-look-at</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-find-a-ticket-when-i-know-its-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-the-ticket-list-search-case-sensitive-and-when-does-it-run</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-filter-tickets-by-sla</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-choose-which-filters-appear-in-the-ticket-filter-panel</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-knowledge-base-categories</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-knowledge-base-category</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-or-delete-a-knowledge-base-category</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-groups-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-or-remove-members-of-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-rename-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-delete-a-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-everyone-group-and-can-i-edit-it</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-create-edit-or-delete-groups</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-triggers-can-start-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-an-automation-run-when-a-ticket-is-updated-or-when-a-customer-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-conditions-can-i-use-in-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-operators-are-available-for-the-requester-email-condition</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-make-a-rule-apply-to-all-emails-from-one-company</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-trigger-an-automation-based-on-the-subject-or-body-of-the-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-any-ai-evaluated-condition-in-automations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-automations-react-to-the-language-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-automation-text-conditions-case-sensitive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-one-automation-condition-check-several-values-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-more-than-one-condition-to-an-automation-rule</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-and-and-or-in-automation-conditions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-fields-does-a-new-form-contain-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-more-fields-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-the-order-of-fields-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-make-a-form-field-required-or-optional</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-t-i-remove-the-email-name-subject-or-message-fields-from-my-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-add-more-than-one-rich-text-editor-field-to-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-customers-attach-files-when-submitting-a-public-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-different-custom-field-types-appear-on-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-the-contact-form-pick-up-values-from-the-page-it-is-embedded-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-a-mailbox-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-email-providers-can-i-connect-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-connect-a-gmail-or-google-workspace-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-connect-a-microsoft-365-or-outlook-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-connect-a-shared-microsoft-mailbox-like-support-or-info</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-google-permissions-does-deskhero-ask-for-when-i-connect-a-gmail-mailbox-and-why</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-microsoft-permissions-does-deskhero-ask-for-when-i-connect-a-mailbox-and-why</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-need-offline-access-to-my-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwill-deskhero-change-anything-in-my-gmail-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-right-after-i-connect-a-google-or-microsoft-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-import-my-old-emails-when-i-connect-a-mailbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-connect-a-mailbox-with-a-different-gmail-address-than-the-account-i-sign-in-with</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-find-help-guides-for-connecting-mailboxes-and-forwarding-email</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-do-the-statistics-tabs-show</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-time-ranges-can-statistics-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-export-statistics-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-share-a-specific-statistics-view-with-a-teammate</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-see-the-statistics-section</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-the-sla-percentage-in-statistics-not-match-the-number-of-breached-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-translate-a-ticket-into-my-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-write-my-reply-in-my-own-language-and-send-it-in-the-customer-s-language</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-to-my-draft-reply-when-i-translate-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-see-a-translated-ticket-in-its-original-language-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-get-a-quick-summary-of-a-long-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-add-ai-summary-in-the-reply-editor</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-ai-summary-in-a-reply-include-and-what-does-it-leave-out</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-is-the-reply-editor-covered-with-ai-summary-in-progress</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-add-ai-summary-the-same-as-summarize-thread</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-ai-summary-disappear-if-i-switch-back-to-full-history</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-workspace-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-the-rules-for-choosing-a-workspace-url</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-my-deskhero-workspace-url-look-like</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-long-can-my-workspace-or-company-name-be</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-add-a-knowledge-source-step-during-workspace-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-skip-adding-my-website-when-creating-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-is-deskhero-asking-to-verify-my-phone-number-when-i-create-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-many-workspaces-can-i-create-on-a-trial</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-workspace-selection-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-switch-between-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-one-deskhero-account-be-a-member-of-multiple-workspaces</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-accept-an-invitation-to-join-a-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fi-m-in-the-middle-of-workspace-creation-but-want-to-use-a-different-account-what-do-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fmy-old-workspace-url-stopped-being-our-main-address-will-old-links-still-work</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-was-i-signed-out-and-sent-back-to-the-sign-in-page</loc><lastmod>2026-08-24</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-rearrange-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-resize-the-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-information-can-the-ticket-list-columns-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-view-my-tickets-as-a-kanban-board-instead-of-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-my-column-widths-and-view-choices-follow-me-to-another-computer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-choose-which-columns-show-in-the-ticket-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-my-ticket-list-columns-personal-or-shared-with-the-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-don-t-my-custom-fields-show-as-columns-in-the-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-public-faq-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-statuses-can-an-faq-item-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-filter-the-faq-list-by-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-search-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-an-faq-item-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-manually-created-faq-items-need-to-be-reviewed</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-say-a-faq-with-this-question-already-exists-when-i-try-to-create-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-an-faq-item-that-is-already-approved</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-how-many-faq-items-are-shown-per-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-manage-the-public-faq</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-export-my-deskhero-workspace-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-data-is-included-in-a-workspace-export-and-in-what-format</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-receive-my-exported-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-often-can-i-export-my-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-export-our-workspace-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-the-workspace-settings-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-can-i-configure-on-the-workspace-settings-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-my-workspace-logo</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-my-workspace-portal-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-my-workspace-url-deskhero-subdomain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-set-the-time-zone-for-my-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-the-language-of-my-workspace</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-permanently-delete-terminate-my-deskhero-workspace</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-actions-can-an-automation-rule-perform</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-one-automation-rule-perform-several-actions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-extract-text-from-templated-message-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-delete-ticket-automation-action-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-automations-set-my-custom-fields</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-automations-send-an-email-reply-to-the-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-custom-url-of-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-embed-a-deskhero-form-on-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-the-two-form-embed-modes</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-preview-a-form-before-publishing-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-t-i-change-my-form-s-custom-url-anymore</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-embed-the-deskhero-widget-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-embedding-the-widget-directly-and-using-the-floating-icon</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-preview-the-widget-before-putting-it-on-my-website</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-add-a-mailbox-using-dns-records-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-does-the-dns-mailbox-setup-work-step-by-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-dns-records-do-i-need-to-add-to-verify-my-email-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-need-dns-records-on-my-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fmy-email-domain-shows-a-setup-dns-button-and-is-not-verified-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-domain-status-verified-mean-on-the-mailboxes-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-forwarding-email-address-in-the-dns-mailbox-setup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-verify-that-email-forwarding-is-working</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-are-the-topic-names-and-summaries-created</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-tickets-are-included-in-the-topic-map</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-often-does-the-topic-map-refresh</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-minimum-number-of-tickets-before-topics-appear</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-does-deskhero-decide-which-tickets-belong-to-the-same-topic</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-ai-look-at-files-attached-to-a-ticket-when-it-suggests-a-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-attachment-types-can-the-ai-suggested-reply-read-and-how-much</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhen-the-ai-reads-a-ticket-attachment-where-does-the-content-go</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-my-personal-profile-settings</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-my-name-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-my-profile-picture-avatar</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-the-email-address-i-use-to-sign-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-see-which-workspaces-i-belong-to-and-accept-workspace-invitations</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-check-my-own-role-and-group-memberships</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-ticket-statuses-does-deskhero-have-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-status-and-priority-does-a-new-ticket-get-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-open-status-mean-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-the-resolved-and-closed-statuses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-add-rename-or-delete-ticket-statuses</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-don-t-resolved-or-closed-tickets-show-up-in-my-ticket-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-a-ticket-s-status</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-a-ticket-s-priority</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-are-faq-suggestions-generated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-approve-a-suggested-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-a-suggested-faq-before-approving-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-decline-an-faq-suggestion</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-approve-or-decline-many-faq-suggestions-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-actually-happens-when-i-approve-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-when-i-decline-or-remove-an-faq-item</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-conflict-warning-on-an-faq-item-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-resolve-a-conflict-between-two-faq-items</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-don-t-i-see-any-new-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-ai-create-duplicate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-chat-widget-conversations-used-to-generate-faq-suggestions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-custom-fields-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-custom-field-types-are-available-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-text-field-types-can-i-choose-when-creating-a-custom-text-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-set-minimum-and-maximum-values-on-a-number-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-limit-which-dates-can-be-picked-in-a-date-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-dropdown-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-reorder-the-options-of-a-selection-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-unique-key-on-a-custom-field</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-allow-in-external-forms-mean-on-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-a-custom-field</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-see-and-manage-the-custom-fields-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-custom-field-values-show-up</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-auto-replies-in-deskhero-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-set-up-auto-replies</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-access-the-auto-replies-page</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-an-auto-reply-2</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-the-requirements-for-an-auto-reply-name</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-do-i-have-to-select-groups-for-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhen-are-auto-replies-not-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-protection-against-auto-reply-email-loops</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-auto-replies-include-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-customer-see-as-the-sender-of-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-or-delete-an-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-schedule-an-auto-reply-for-example-only-outside-business-hours-or-during-vacation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-auto-replies-go-out-for-tickets-we-create-ourselves</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-the-chat-widget-s-colors</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-set-the-language-of-the-embedded-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-show-my-own-text-above-or-below-the-embedded-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-do-visitors-see-when-they-open-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-the-chat-widget-protected-against-spam-and-abuse</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-a-visitor-see-after-submitting-a-ticket-through-the-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-mailbox-status-forwarding-required-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-mailbox-status-re-authentication-required-mean-and-how-do-i-fix-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-did-mailbox-re-authentication-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-do-the-different-mailbox-statuses-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fi-connected-my-mailbox-but-authentication-failed-what-should-i-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-extras-page-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-file-format-does-the-questionnaire-auto-filler-expect</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-run-the-questionnaire-auto-filler</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-output-does-the-questionnaire-auto-filler-produce</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-do-some-rows-in-my-auto-filled-questionnaire-say-no-data-found</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-limit-on-how-many-questionnaire-questions-the-auto-filler-will-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-the-questionnaire-auto-filler-s-answers-come-from</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-my-password</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-support-two-factor-authentication-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-enable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-ask-me-to-verify-a-phone-number-when-setting-up-2fa</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-disable-two-factor-authentication</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-the-phone-number-used-as-my-2fa-backup</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-switch-two-factor-authentication-to-a-new-authenticator-app</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-see-all-devices-and-sessions-where-i-am-logged-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-log-out-another-device-or-end-a-session-remotely</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-assign-a-ticket-to-someone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-i-not-find-a-colleague-in-the-assignee-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-move-a-ticket-to-a-different-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-tags-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-the-requester-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-correct-the-requester-s-name-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-a-ticket-s-subject</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-custom-field-values-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-another-field-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-more-from-requester-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-related-content-panel-on-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-a-ticket-update-automatically-while-i-have-it-open</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-source-field-on-a-ticket-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-two-people-work-on-the-same-ticket-at-the-same-time</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-public-faq-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-put-the-faq-on-my-own-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-search-engines-index-my-faq</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-the-faq-portal-serve-several-languages</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-faq-article-votes-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-are-some-of-my-faq-items-not-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-or-chat-with-our-faq-link-on-the-portal</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-lists-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-lists</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-system-lists</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-create-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-list-fields</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-field-types-can-a-list-have</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-make-a-list-field-required-or-unique</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-the-order-of-the-fields-in-a-list</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-custom-url-when-creating-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-list-permissions-work</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-a-list-s-structure-after-creating-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-an-entry-to-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-delete-a-list-entry</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-export-a-list-to-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-import-list-entries-from-a-file</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-search-within-a-list</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-a-selection-field-use-a-list-as-its-options</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-share-a-link-to-a-list-or-a-list-entry</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-an-ai-auto-reply-and-a-static-auto-reply</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-ai-auto-reply-option</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-a-static-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-fallback-to-static-auto-reply-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-turn-off-both-the-ai-and-the-static-auto-reply-on-the-same-auto-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-am-i-getting-the-error-about-the-ai-auto-reply-message-placeholder</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-placeholders-can-i-use-in-the-ai-auto-reply-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-did-a-ticket-get-no-auto-reply-even-though-ai-auto-reply-is-enabled</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-can-i-see-whether-an-auto-reply-uses-ai-or-a-static-message</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-ai-auto-reply-cost-extra-or-require-a-specific-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-enable-ai-chat-bot-option-on-a-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-a-visitor-experience-when-the-ai-chat-bot-is-enabled-on-my-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-a-chat-bot-conversation-create-a-ticket-even-if-the-visitor-never-fills-in-the-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-use-one-deskhero-form-as-both-a-chat-bot-and-a-classic-contact-form</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-turn-on-the-ai-chat-bot-for-my-website-widget</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-t-i-turn-on-the-ai-chat-bot-for-my-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-if-my-approved-faq-count-drops-while-the-chat-bot-is-on</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-does-the-chat-bot-decide-what-to-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-visitors-ask-the-chat-bot-follow-up-questions</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-did-this-answer-your-questions-prompt-in-the-chat-widget</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-when-the-chat-bot-can-t-answer-a-visitor-s-question</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-chat-bot-ever-make-up-answers</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-ai-chat-bot-work-if-my-public-faq-is-not-in-english</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-a-chatbot-session</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-import-emails-feature-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-use-the-import-emails-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-import-old-emails-using-my-google-or-microsoft-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-import-old-emails-using-imap</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-i-only-pick-sent-folders-when-importing-emails</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-permissions-does-the-email-import-ask-for-and-are-they-different-from-a-mailbox-connection</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-import-emails-from-a-shared-or-different-mailbox-with-microsoft</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-can-i-follow-the-progress-of-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-to-the-emails-i-import-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-import-the-same-email-folder-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-limit-to-how-many-emails-i-can-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-delete-an-email-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-see-my-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-events-create-notifications-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-notifications-get-marked-as-read</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-mark-a-notification-as-unread-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-archive-a-notification</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-hide-archived-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-clear-all-notifications-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-when-i-click-a-notification</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-control-which-notifications-i-receive</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-get-deskhero-notifications-by-email</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-group-notifications</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-did-i-get-a-notification-saying-new-suggested-faq-items-are-ready-for-review</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-don-t-i-get-notified-when-a-customer-opens-a-new-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-notification-preferences-can-i-control-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-get-notified-when-someone-mentions-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-get-notified-when-a-ticket-is-assigned-to-me</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-get-notified-about-new-tickets-in-my-group</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-replies-to-assigned-notification-setting-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-choose-between-email-and-in-app-notifications-separately</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-reply-to-a-customer-from-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-a-reply-and-a-private-note-on-a-ticket</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-an-internal-note-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-customers-see-private-notes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-cc-or-bcc-recipients-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-t-i-see-the-to-cc-and-bcc-fields-while-writing-a-private-note</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-quickly-add-an-email-address-from-the-conversation-to-my-reply-recipients</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-send-a-reply-and-change-the-ticket-status-in-one-step</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-mention-a-teammate-in-a-reply-or-note</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-formatting-can-i-use-in-the-ticket-reply-editor</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-my-ticket-replies-saved-as-drafts-automatically</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-new-ticket-form-save-a-draft-if-i-navigate-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-attach-files-to-a-ticket-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-size-limit-for-ticket-attachments</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-ticket-attachments-scanned-for-viruses</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-canned-responses-in-deskhero</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-insert-a-canned-response-into-a-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-ask-inserting-the-canned-response-replaces-everything-in-your-reply-continue</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-the-canned-responses-list-say-no-canned-responses-for-this-ticket-s-group</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-create-edit-or-delete-canned-responses</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-or-delete-a-canned-response</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-a-signature</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-a-canned-response-and-an-auto-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-a-canned-response-contain-images-or-attachments</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-send-a-reply-without-quoting-the-earlier-messages</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-message-history-quoted-below-my-reply-contain</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-sent-without-history-on-a-message-in-the-ticket-mean</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-remember-my-no-history-choice-for-the-next-reply</loc><lastmod>2026-09-16</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-upload-q-a-tool-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-columns-does-the-q-a-import-excel-file-need</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-import-q-a-knowledge-from-an-excel-file</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-deskhero-create-when-i-import-q-a-from-excel</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-should-i-import-q-a-knowledge-into-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-import-many-faq-items-at-once-instead-of-adding-them-one-by-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-bulk-import-faqs-by-pasting-them</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-format-does-pasted-text-need-to-be-in-for-the-faq-import</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-to-duplicate-or-incomplete-rows-when-i-import-faqs</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-the-chat-bot-use-imported-faqs-right-away</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-deskhero-import-my-existing-faq-from-my-website</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-cancel-my-deskhero-subscription</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-difference-between-the-deskhero-plans</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-upgrade-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-downgrade-my-deskhero-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-free-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-change-our-workspace-s-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-t-i-upgrade-to-a-paid-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-have-a-free-trial</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-when-my-free-trial-expires</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fif-i-upgrade-during-my-free-trial-do-i-keep-the-remaining-trial-time</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-can-i-see-how-much-of-my-plan-s-limits-i-have-used</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-when-i-hit-a-plan-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwill-i-be-warned-before-reaching-my-ticket-limit</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-compare-what-each-deskhero-plan-includes</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-many-chat-bot-sessions-are-included-in-my-plan</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-extend-my-plan-s-limits-with-add-ons</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-many-tickets-are-included-in-my-deskhero-plan-each-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-counts-as-a-ticket-toward-my-monthly-allowance</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-unused-tickets-or-chatbot-sessions-roll-over-to-the-next-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-much-do-additional-tickets-and-chatbot-sessions-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-approve-additional-tickets-or-chatbot-sessions-over-usage-billing</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-over-usage-billing-off-on-button-on-the-plans-page-mean</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-lower-or-turn-off-my-over-usage-approval</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-long-does-deskhero-keep-my-tickets</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-my-workspace-s-retention-period</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-much-does-extended-retention-cost</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-choosing-a-shorter-retention-period-delete-tickets-right-away</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-free-trial-include-tickets-and-chatbot-sessions</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-suggest-that-another-plan-would-be-cheaper</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-plan-limits-reset-every-month</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-sla-policies-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-set-up-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-business-hours-work-with-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-the-sla-clock-stop-while-i-m-waiting-on-the-customer</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-ai-auto-replies-count-toward-sla-targets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-tickets-get-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-see-a-ticket-s-sla-status</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-get-notified-about-sla-deadlines</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-to-a-ticket-s-sla-when-its-group-or-priority-changes</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-plans-include-sla-policies</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-when-a-customer-submits-a-public-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-chat-bot-conversations-create-tickets-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fif-a-visitor-chats-with-the-bot-and-then-submits-the-form-do-i-get-two-tickets</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-a-visitor-return-to-the-chat-after-the-ticket-form-appears</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-does-a-chat-bot-conversation-look-to-my-team</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-don-t-resolved-chat-bot-conversations-show-up-in-my-ticket-inbox</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-chat-bot-rating-on-a-ticket-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-tickets-created-from-the-chat-widget-get-a-status-and-priority</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-setup-guide-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-see-the-setup-guide</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-keep-opening-the-setup-guide-when-i-log-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-steps-does-the-setup-guide-checklist-include</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-setup-guide-steps-get-marked-as-complete</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-ai-knowledge-tag-on-some-setup-guide-steps-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-import-answered-emails-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-scrape-your-website-step-in-the-setup-guide-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-dismiss-or-skip-the-setup-guide</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-reopen-the-setup-guide-later</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-are-the-ai-steps-in-the-setup-guide-locked</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-insert-my-signature-into-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-manage-my-reply-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-signature-template</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-use-as-default-signature-do</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-or-delete-a-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-signatures-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-an-email-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-have-more-than-one-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-set-a-default-signature</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-scraped-domains-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-a-website-for-deskhero-to-crawl</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-manage-scraped-domains</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-i-need-to-verify-ownership-of-a-domain-before-deskhero-scrapes-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-say-my-domain-is-not-allowed-when-i-try-to-add-it-for-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-add-the-same-domain-to-scraped-domains-twice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-or-remove-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-scrape-every-page-on-my-website-including-duplicates-in-other-languages</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-limit-on-website-scraping</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-re-crawl-a-single-page-of-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-a-specific-page-of-my-website-to-be-scraped</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-control-which-pages-of-my-website-deskhero-crawls</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-primary-language-setting-on-a-scraped-domain</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-can-t-i-change-a-scraped-domain-s-name</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-billed-via-shopify-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-am-i-redirected-to-shopify-to-approve-something-when-changing-my-deskhero-plan</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-payment-methods-does-deskhero-accept</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-add-or-update-my-payment-card</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-store-my-credit-card-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhen-does-deskhero-charge-my-card</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-see-my-payment-history-and-invoices</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-download-an-invoice</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-my-invoice-say-it-requires-confirmation-and-how-do-i-pay-it</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-did-my-deskhero-payment-fail</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-information-appears-on-a-deskhero-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-fill-in-my-company-s-billing-details</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-i-need-to-enter-a-vat-number</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-manage-billing-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-monthly-spending-cap-when-i-m-billed-through-shopify</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-my-shopify-monthly-spending-cap</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-plan-changes-work-when-my-workspace-is-billed-through-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-update-my-payment-card-in-deskhero-if-i-m-billed-through-shopify</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-the-billing-settings-in-deskhero</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-the-billing-history-on-the-plans-page</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-additional-usage-charges-appear-on-my-invoice</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdo-i-need-to-raise-my-shopify-spending-limit-for-additional-usage</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-items-are-in-the-deskhero-main-menu</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-collapse-or-expand-the-sidebar-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-are-the-tabs-at-the-top-of-the-deskhero-screen</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-search-across-everything-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-global-search-give-me-an-ai-generated-answer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-quickly-create-a-ticket-from-anywhere-in-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-page-opens-first-after-i-sign-in-to-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-the-settings-menu-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-see-when-a-ticket-was-created-and-last-updated</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-can-i-see-the-history-of-changes-made-to-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-ai-chat-bot-entry-in-a-ticket-timeline-mean</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-do-the-message-labels-ai-auto-replied-auto-reply-ai-chat-bot-and-visitor-mean</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-edit-the-first-message-of-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-edit-a-reply-after-it-has-been-sent</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-convert-a-reply-to-a-private-note-or-a-note-to-a-reply</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-forward-a-ticket-to-an-external-email-address</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-copy-a-link-to-a-ticket-to-share-with-a-teammate</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-mark-a-ticket-as-unread</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-jump-to-the-newest-message-in-a-long-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-see-who-a-message-in-the-conversation-was-sent-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-manage-integrations-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-connect-my-shopify-store-to-deskhero</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-install-deskhero-directly-from-the-shopify-app-store</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-permissions-does-the-shopify-integration-ask-for</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-deskhero-need-access-to-all-my-shopify-orders-not-just-recent-ones</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-the-shopify-integration-read-my-customer-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-the-shopify-integration-need-fulfillment-access</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-the-shopify-integration-ask-to-read-returns</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-should-i-enter-as-my-shopify-store-url-when-connecting</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-does-the-shopify-panel-on-a-ticket-show</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-does-deskhero-know-which-shopify-customer-a-ticket-belongs-to</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-does-the-shopify-section-on-my-ticket-say-customer-not-found</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-jump-from-a-ticket-to-the-order-in-shopify</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-s-ai-use-my-shopify-data</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-is-shopify-product-sync</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-permanently-store-my-shopify-customer-and-order-data</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-disconnect-my-shopify-store-from-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-if-i-uninstall-the-deskhero-app-from-my-shopify-admin-instead-of-removing-it-in-deskhero</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwho-can-connect-or-remove-integrations-and-who-can-see-shopify-data-on-tickets</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-limit-to-how-many-shopify-products-deskhero-syncs</loc><lastmod>2026-09-12</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-languages-is-the-deskhero-interface-available-in</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-change-the-language-of-the-deskhero-interface</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-determines-which-language-deskhero-shows-me-by-default</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-change-the-language-on-the-sign-up-page-before-creating-my-account</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-use-deskhero-on-my-phone</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-long-are-deleted-tickets-kept-before-they-are-gone-forever</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-restore-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-delete-a-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-recover-a-deleted-ticket</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-merge-duplicate-tickets-from-the-same-customer</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-happens-to-a-ticket-after-it-is-merged-into-another-one</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-ticket-manually</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhich-fields-are-required-when-creating-a-ticket-manually</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhy-are-status-priority-and-group-already-filled-in-on-the-new-ticket-form</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-create-a-ticket-for-a-customer-who-doesn-t-exist-in-deskhero-yet</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-a-way-to-edit-all-of-a-ticket-s-fields-on-one-page</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-generate-an-api-token</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fi-lost-my-api-token-can-i-view-it-again</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-revoke-a-single-api-token</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-revoke-all-my-api-tokens-at-once</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-long-does-an-api-token-stay-valid</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-permissions-does-an-api-token-have</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-authenticate-my-api-requests</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-do-i-find-deskhero-s-api-documentation</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-do-deskhero-api-urls-look-like</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fare-there-rate-limits-on-the-deskhero-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhat-can-i-do-with-tickets-through-the-api</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fdoes-deskhero-support-outbound-webhooks-to-notify-my-systems-of-events</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-there-an-official-deskhero-sdk</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-any-user-create-an-api-token-or-only-admins</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fis-api-access-included-in-my-deskhero-plan</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fwhere-can-i-see-the-api-tokens-i-have-already-created</loc></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fcan-i-reuse-deskhero-s-look-and-feel-when-building-a-custom-integration</loc><lastmod>2026-08-22</lastmod></url><url><loc>https://www.deskhero.com/faq?dh-path=%2Fexternal%2Ffaq%2Fsv%2Fguide%2Fhow-do-i-create-a-personal-api-token</loc><lastmod>2026-08-22</lastmod></url></urlset>