How do I get a quick summary of a long ticket?

Open the ticket and choose Summarize. The AI reads the whole conversation and adds a recap at the end of the thread, written in the ticket's language. The summary is only visible to your team: it is never sent to the customer and never included in quoted replies, exports, forwards or merges. Colleagues with the ticket open see the new summary instantly, and you can delete a summary again if you no longer need it.