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What does a visitor experience when the AI chat-bot is enabled on my widget?

Updated August 22, 2026

The widget opens as a chat headed "How can we help?" / "Ask a question and get an instant answer." with the greeting "Hi there πŸ‘‹ Ask me anything and I'll answer right away." After each answer the visitor is asked "Did this answer your questions?" with Yes/No buttons. Answering Yes ends the chat with "Great. Glad we could help!"; answering No, or the bot finding no answer, reveals the regular contact form pre-filled with the visitor's question.

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