What does the "Chat-bot rating" on a ticket mean?
Updated August 22, 2026
Tickets created by the AI chat widget show a "Chat-bot rating" row in the details panel. After the bot answers, the visitor is asked "Did this answer your questions?". A green "Yes" means they confirmed the answer helped (the ticket is closed as resolved by the bot), and a red "No" means the answer didn't help or the bot couldn't find one, and the conversation was handed over to the contact form. This lets you see at a glance which chat conversations the bot resolved on its own.
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