Can I use one Deskhero form as both a chat-bot and a classic contact form?
Updated August 22, 2026
Yes. With "Enable AI chat-bot" turned on, the same widget starts as a chat and automatically falls back to the classic ticket form when the bot cannot answer or the visitor says the answer did not help. The visitor's question is carried over into the form. With the toggle off, the widget is a classic contact form only.
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