Does Deskhero remember my "No history" choice for the next reply?
Updated September 16, 2026
No. Every reply starts with "Full history" and you switch to "No history" each time you want it, so a customer never loses the context by accident. The choice is saved with your unsent draft: if you leave the ticket and come back, the draft keeps the setting. After the reply is sent, the button returns to Full history.
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