Tickets

Choosing columns, resizing them, and the Kanban board.

Creating tickets by hand, merging duplicates, deleting and restoring.

Creating signatures and inserting them into replies.

The filter panel, saved filters, and finding a specific ticket.

Replying to customers, private notes, recipients, drafts, and attachments.

The default statuses, what they mean, and changing them.

Tabs, sorting, paging, bulk actions, and exporting the list.

The conversation history, message labels, forwarding, and change history.

Assignment, fields, history, the timeline, and the side panels.