How can I see whether an auto-reply uses AI or a static message?
The Auto Replies list shows feature icons for each entry. Hovering them shows "AI auto-reply: automatically answers the requester using your public FAQ knowledge." and either "Static auto-reply: automatically sends a fixed, predefined reply." or "Static auto-reply: sent as a fallback when no AI answer is found." depending on the configuration. On a ticket, the sent auto-reply is recorded in the conversation, and AI-generated and static auto-replies are stored as distinct entry types.
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