How do I filter the ticket list?

Use the "Filter" panel on the right side of the ticket list. 1) Click a field name (for example Priority, Assignee, Group, or Tags) to open its options. 2) Tick the values you want; each option shows a count of matching tickets. 3) The list updates immediately, and your selections appear as small tags under the field. Fields that allow filtering are listed automatically, including custom fields.