How do I get notified about SLA deadlines?
Updated August 22, 2026
Open your Profile → Notifications and enable the "SLA alerts" row for the groups you care about, with separate toggles for in-app and email. Deskhero then notifies the ticket's assignee, or, if the ticket is unassigned, the members of its group, both when a deadline is at risk (about an hour before it is due) and when it is breached.
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