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How do plan changes work when my workspace is billed through Shopify?

Updated August 22, 2026

When you click Upgrade or Downgrade on the Plans page, Deskhero shows a Shopify Billing Approval dialog and then redirects you to Shopify to approve the new subscription terms. A default monthly spending cap is calculated from your current number of users and pending invites, and you can raise it before proceeding to avoid re-approving the subscription each time you add a user.

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