What are custom instructions in Deskhero's ticket settings?
Updated August 22, 2026
Custom instructions let you personalize the AI-suggested replies Deskhero generates for tickets. The Ticket settings page describes them as a way to "Enhance your suggested replies by adding personalized instructions", for example, an instruction like "Always end the reply with a joke". Instructions are managed from Configurations > Ticket settings by Owners and Admins.
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