What are the locked rules "Default ticket status" and "Default ticket priority" on my Automation page?

These are system default rules that Deskhero creates automatically when your workspace is set up. "Default ticket status" sets every new ticket's status to Open, and "Default ticket priority" sets its priority to Medium, unless something else already set those values. They are shown with a lock, always stay at the bottom of the list, and their trigger and action fields cannot be changed.