Help Center

What conditions can I use in an automation rule?

The rule builder offers these condition fields: "Requester email", "Requester email domain", "Message subject", "Message body", "Language", and "Any (AI evaluated)". Requester email and requester email domain support the operators Is, Contains, Is not, and Doesn't contain; message subject and message body support Contains; Language supports Is; and "Any (AI evaluated)" takes a free-text instruction that AI evaluates against the ticket.

Did this answer help you?

Did not find what you were looking for?