What do the Statistics tabs show?

Overview is the landing tab with the key cards from everywhere else. Trends shows ticket volume created versus resolved, breakdowns by channel, priority, status, tag and language, and a heatmap of when tickets arrive. Response times covers average, median and 90th-percentile first reply, where tickets spend their time, and replies needed to resolve. SLA shows live deadline states plus how often targets were met. Team shows per-group and per-user tables including a "Deskhero AI" row. AI & automation shows how much the AI is handling: auto-answered share, auto-replies, chat-bot outcomes and suggested replies. Channels shows the source mix, per-mailbox volumes, ticket languages and top requesters. Topics stats shows what customers are asking about with FAQ coverage per topic, and Topics cluster is the interactive theme map of your whole ticket history.