What happens right after I connect a Google or Microsoft mailbox?

The mailbox is created with the status "Activation in progress" and a message tells you it will be ready in a few minutes. In the background Deskhero subscribes to new incoming mail and starts an initial import: recent sent emails are scanned to build AI knowledge, and if your workspace has very few tickets, some recent emails are also imported as tickets. You get progress notifications like "Importing knowledge..." and "Importing tickets..." and the status changes to Active when setup completes.