Email and mailboxes
Connecting your support email so incoming mail becomes tickets.
Connecting a mailbox
Gmail, Microsoft 365, shared mailboxes, and the permissions asked for.
13 articlesDNS and forwarding
Verifying your own domain with DNS records and forwarding.
8 articlesImporting old email
Bringing historic email into Deskhero as AI knowledge.
12 articlesMailbox status and fixes
What each mailbox status means and how to repair a broken connection.
5 articlesMailboxes explained
What a mailbox is, how many you can have, and managing them.
11 articles