What information can I set on a knowledge base article?
Updated August 22, 2026
An article has a headline (up to 80 characters), rich text content with optional file attachments, a category (required, and pre-filled with the "Default" category when one exists), one or more groups that control who can access it, an editing right of READ or EDIT per group, and optional tags that you can select or create on the spot.
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