Knowledge base and FAQ
Your internal knowledge base, the public FAQ, and everything that feeds them.
Article categories
Organising knowledge base articles into categories.
3 articlesImporting knowledge
Bulk imports from Excel, pasted text, and existing FAQ pages.
11 articlesKnowledge base articles
Writing, editing, tagging, and sharing internal articles.
18 articlesManaging the FAQ
Creating, editing, and removing public FAQ items.
12 articlesReviewing AI suggestions
How FAQ suggestions are generated and how to approve or decline them.
12 articlesThe public FAQ portal
Publishing your FAQ, putting it on your own site, search engines, and votes.
7 articlesWebsite scraping
Letting Deskhero crawl your website as an AI knowledge source.
14 articles