What is the forwarding email address in the DNS mailbox setup?

For mailboxes set up with DNS records, Deskhero does not sign in to your email provider, so it cannot fetch incoming mail itself. Instead, you configure your existing email provider to forward incoming messages from your support address to a unique Deskhero forwarding address (shown on the Configure Email Forwarding screen with a copy button). Once forwarding is in place, every email sent to your address is delivered to Deskhero and becomes a ticket.