Where can I see a ticket's SLA status?

In three places. 1) The ticket list has an SLA column (on by default when SLA is enabled) showing a live countdown chip per ticket, red when breached, orange when due within the hour, and "Paused" while the clock is stopped; you can sort by it. 2) The ticket's right-hand panel has an SLA block below Tags showing the matched policy name and chips for the first-reply and resolution deadlines, with the exact due time in a tooltip. 3) The ticket timeline logs every SLA event: when a policy was applied, when a target was met or missed, and by how much, and when a rule re-match changed the deadlines.