Which plan limits reset every month?
Updated September 12, 2026
Two limits are monthly allowances: new tickets (250, 750 or 1,750 per month) and chatbot sessions (500, 2,000 or 5,000 per month). Both reset on the first day of each calendar month (UTC), and you can approve additional usage above them. Every other limit on the plan comparison table, such as mailboxes, knowledge base articles, scraped pages, automation rules, forms, lists, custom fields, groups and synced Shopify products, is a fixed maximum for your plan.
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