Can the chat bot use imported FAQs right away?
Imported FAQs are added as manually created items, so they count as approved knowledge without a separate review step. They are not usable by the chat bot the instant the import finishes, though: Deskhero indexes (embeds) them in the background, and the import dialog shows the note that the imported FAQs are being indexed for the chat-bot in the background. After a short while they work like any other approved FAQ.
Did this answer help you?