How do I approve additional tickets or chatbot sessions (over-usage billing)?

1) Sign in as an owner or admin and go to Configurations, then Plans. 2) Click "Over-usage billing" at the top of the page. 3) Pick the Tickets or Chatbot sessions tab. 4) Enter the maximum number of additional tickets or sessions you allow per month; the approval sentence shows the price per unit and the maximum monthly cost. 5) Click "Save overage approval". The approval applies every month until you change it, so approving once in advance is enough to make sure nothing pauses. Raising the number releases held tickets immediately. Approvals are only available on paid plans and are recorded, with who approved and when, in the billing history.