How do I merge duplicate tickets from the same customer?

1) Open one of the tickets and expand the "More from requester" panel in the sidebar, which lists the requester's other tickets. 2) Click "Merge" next to a ticket to open the "Merge Tickets" dialog. 3) Under "Merge these", tick every ticket you want to merge. 4) Under "Into", choose the ticket that should receive them. 5) Click "Merge". You will see "Tickets merged successfully" when it completes.