How long does Deskhero keep my tickets?

Every plan includes 36 months of ticket retention, and this is the default retention preference for your workspace. You can choose a shorter period free of charge, or a longer period of up to 120 months on a paid plan for $1 per 1,000 tickets stored beyond the included 36 months, per month. The setting is on the Plans page under the Retention button. Automatic deletion under the retention preference is not active yet; Deskhero will announce it, with notice and the option to export your data, before it starts. This is separate from the 14-day recovery window for tickets you delete yourself.