What are canned responses in Deskhero?

Canned responses are reusable replies for the questions your team answers again and again. They are shared by the whole workspace: an owner, admin or group admin writes them once under Configurations > Canned responses, and every User can insert one into the reply editor with a click and edit it before sending. A canned response has a name, rich text content (formatting, images and attachments are kept) and an optional list of groups. With no groups it is offered on every ticket; with groups it is offered on tickets in those groups.