What happens to the emails I import into Deskhero?

Deskhero reads the messages from the chosen folder and evaluates them with AI to extract useful knowledge. Messages judged useful are stored as question-and-answer knowledge that powers AI suggestions, and imported messages are also created as tickets tagged as imported (with a private note explaining the reason when a message did not qualify as knowledge). Your ticket list has an option to show or hide imported tickets so they do not mix with live customer tickets.