What is the Public FAQ in Deskhero?
Updated August 22, 2026
The Public FAQ is the set of question and answer pairs that make up your customer-facing support knowledge. Deskhero suggests items automatically by analysing your past tickets, and you can write your own. Once an item is approved it becomes part of the knowledge that powers your public FAQ portal and the AI chat widget on your website. You manage it from the Knowledge base area.
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