What is the public FAQ portal?

The public FAQ portal is a customer-facing help centre built from your approved FAQ items. Turn it on under Configurations, on the Public FAQ portal page, and Deskhero hosts a complete, searchable FAQ site for your workspace: a start page with your categories, a page per question, search, a was-this-helpful vote and a sitemap for search engines. The same content powers your AI chat-bot and your automatic replies, so you maintain one set of knowledge and use it everywhere.