How do I forward a ticket to an external email address?

1) Open the ticket and click the forward (arrow) button at the top of the sidebar, with the tooltip "Forward ticket". 2) In the "Forward ticket" dialog, add one or more recipient emails (type them or pick addresses from the conversation). 3) Adjust the pre-filled "Subject" and message if needed; the message is pre-composed from the ticket's conversation and includes its attachments. 4) Click "Send". You will see "Ticket forwarded" on success.