What can an Admin do in Deskhero?

Admins can invite users, edit users (role, groups, and active status), create, edit and delete groups, change workspace settings such as the portal name, URL, logo, time zone and language, and manage configuration areas like ticket settings, automations, auto-replies, mailboxes, scraped domains, and email imports. Admins can also open the Plans page to see monthly usage, approve additional tickets or chatbot sessions and set the retention preference. They cannot change the plan, open Billing details or Payments, export workspace data, or terminate the workspace. Those are reserved for the Owner.