What is the "or chat with our FAQ" link on the portal?
Updated August 22, 2026
When you enable the FAQ chat-bot in the portal configuration, a small link appears next to the portal's search that opens your contact form in chat mode: the visitor asks a question, the AI answers from your approved FAQ content, and if the answer does not help the conversation turns into a support ticket. The "Create support ticket" button opens the same form but skips the chat step for visitors who already know they want to contact you.
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