Question 1

What are knowledge base categories?

Accepted Answer

Categories organize your articles and are listed in the left panel of the Internal KB section. A category has a name, can display an icon, and can be nested under a parent category so you can build a two-level structure. Click a category to see only its articles.

Question 2

How do I create a knowledge base category?

Accepted Answer

1) Open "Knowledge base" and select the "Internal KB" section. 2) Click "New category" at the bottom of the category panel. 3) In the "Create category" dialog, enter a name (required) and optionally set the "Category location". Select a parent category or place it in All content. 4) Click "Create category". Managing categories requires the Owner or Admin role.

Question 3

How do I edit or delete a knowledge base category?

Accepted Answer

1) In the "Internal KB" section, select the category in the left panel. 2) Open the options menu (the "..." icon in the header). 3) Choose "Edit category" to rename or move it, or "Delete category" and confirm ("Are you sure you want to delete this category?"). These options require the Owner or Admin role and stay disabled until a category is selected.

Article categories

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