Question 1

How do I insert my signature into a reply?

Accepted Answer

1) In the actions row under the reply editor, click the "Signature" button. 2) Pick a signature from the list; your default signature is preselected in workspaces that have one. The signature content (including any images) is inserted into the reply. Clicking the same signature again removes it, and picking a different one replaces it.

Question 2

Where do I manage my reply signatures in Deskhero?

Accepted Answer

Signatures are personal response templates managed under Profile > Signatures. The page describes them as a way to "Manage custom signatures and easily switch between them when responding to tickets for a personalized touch." From there you can add, edit, and delete signatures.

Question 3

How do I create a signature template?

Accepted Answer

1) Go to Profile > Signatures. 2) Click "Add Signature" (or "Create Signature" if the list is empty). 3) Enter a Name (at least 2 characters) and write the signature content in the rich text editor. Attachments such as images are supported. 4) Optionally enable "Use as default signature". 5) Click "Save".

Question 4

What does "Use as default signature" do?

Accepted Answer

It marks one of your signatures as the default; that signature shows a "Default" tag in your signatures list. You can still switch to any other saved signature from the signature dropdown while writing a reply.

Question 5

How do I edit or delete a signature?

Accepted Answer

1) Go to Profile > Signatures. 2) Use the edit button on a signature row to change its name or content, then click "Save". 3) Use the delete button and confirm to remove it. Hovering a signature's name shows a preview of its content.

Question 6

What are signatures in Deskhero?

Accepted Answer

Signatures are personal, custom sign-offs you can append when responding to tickets. You can create several and easily switch between them when replying, for a personalized touch. They are managed under 'My profile' on the 'Signatures' tab.

Question 7

How do I create an email signature?

Accepted Answer

1) Click your avatar and choose 'My profile', then open the 'Signatures' tab. 2) Click 'Create Signature'. 3) Enter a name (at least 2 characters) and write the signature content in the rich-text editor. 4) Optionally switch on 'Use as default signature'. 5) Click 'Save'.

Question 8

Can I have more than one signature?

Accepted Answer

Yes. You can create as many signatures as you like on the 'Signatures' tab of your profile and switch between them when responding to tickets. One signature can be marked as your default; it shows a 'Default' tag in the list.

Question 9

How do I set a default signature?

Accepted Answer

1) Click your avatar and choose 'My profile', then open the 'Signatures' tab. 2) Click the edit button next to the signature (or create a new one). 3) Switch on 'Use as default signature' at the bottom of the dialog. 4) Click 'Save'. The default signature is preselected when you reply to tickets.

Email signatures

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