Question 1

Where do I find my personal profile settings?

Accepted Answer

Click your avatar in the top header and choose 'My profile'. The profile page has five tabs: 'General Settings', 'API', 'Password and Security', 'Notifications', and 'Signatures'.

Question 2

How do I change my name in Deskhero?

Accepted Answer

1) Click your avatar in the header and choose 'My profile'. 2) On the General Settings tab, edit the first name and last name fields. 3) Click 'Save'. Both fields are required.

Question 3

How do I change my profile picture (avatar)?

Accepted Answer

1) Click your avatar in the header and choose 'My profile'. 2) On the General Settings tab, click 'Upload new photo'. 3) Choose an image and crop it, then click 'Crop & Save'. To remove your picture, click 'Delete photo' and confirm.

Question 4

Can I change the email address I use to sign in?

Accepted Answer

You can change your email on your profile's General Settings tab only if you sign in to Deskhero with an email and password. For security you must enter your password to confirm an email change. If you sign in through an external provider such as Google or Microsoft, the email field is locked.

Question 5

Where can I see which workspaces I belong to and accept workspace invitations?

Accepted Answer

On your profile's General Settings tab there is a 'Workspace access' section. 'My workspaces' lists all workspaces you are a member of, with a 'Current workspace' badge on the one you are signed in to. Pending invitations appear at the top with an 'Invited' badge and buttons to accept or decline them.

Question 6

Where can I check my own role and group memberships?

Accepted Answer

Click your avatar in the header and choose 'My profile'. On the General Settings tab, the right-hand side shows 'My groups' (the groups you belong to) and 'Role' (your role in the current workspace, such as OWNER, ADMIN, or USER).

Your profile

Did not find what you were looking for?