Question 1

Can I rearrange the columns in the ticket list?

Accepted Answer

Yes. Drag a column header and drop it onto another header to move the column to that position. The new column order is saved to your view settings automatically.

Question 2

Can I resize the columns in the ticket list?

Accepted Answer

Yes. Hover over the right edge of a column header until the resize cursor appears, then drag to the desired width. Columns have a minimum width of 50 pixels, and the widths are saved automatically when you release the mouse.

Question 3

What information can the ticket list columns show?

Accepted Answer

The ticket list can display columns such as ID, Subject, Status, Priority, Assignee, Group, Tags, Requester, Created by, Updated by, Last message, Reply count, and Time to first reply. People columns (Assignee, Requester, Created by, Updated by) show avatars, and hovering the Subject shows a preview of the ticket text.

Question 4

Can I view my tickets as a Kanban board instead of a list?

Accepted Answer

Yes. Use the two view icons to the left of the "Tickets" title to switch between the list view and the Kanban view. Your choice is saved to your view settings. In Kanban view, the three-dot menu gains a "Configure view" option where you choose which field forms the columns and which forms the swimlanes; the defaults are Status for columns and Priority for swimlanes.

Question 5

Do my column widths and view choices follow me to another computer?

Accepted Answer

Column order, column widths, and your list/Kanban view choice are saved to your Deskhero view settings on the server. However, your sort order, last selected status tab, status tab ordering, and the imported-tickets toggle are stored in the browser, so those personal tweaks apply per computer and browser.

Question 6

How do I choose which columns show in the ticket list?

Accepted Answer

Click the "Columns" button in the ticket list header to open the "Columns & filters" window. Each ticket field has a row with a drag handle and two switches: "List" controls whether it shows as a column in the ticket list, and "Filter" controls whether it appears in the right-hand filter panel. Drag rows to reorder, then click "Save", or "Cancel" to discard your changes. "Reset to default" restores the standard set. At least one column must remain visible.

Question 7

Are my ticket list columns personal or shared with the team?

Accepted Answer

Personal. Your column choices, order, widths and filter-panel setup apply only to your own account. Every user in the workspace arranges their own ticket list without affecting anyone else. (Previously the arrangement was shared across the workspace.)

Question 8

Why don't my custom fields show as columns in the ticket list?

Accepted Answer

Custom fields no longer appear as ticket list columns automatically. They start hidden, and each user switches on the ones they want: click the "Columns" button on the ticket list, find the custom field, and enable its "List" switch (and its "Filter" switch if you also want it in the filter panel).

Columns and views

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