Question 1

What is the Custom URL of a form?

Accepted Answer

The "Custom URL" is the form's unique key, generated automatically from the form name (you can adjust it before creating the form). The public form is served at your Deskhero domain under /external/forms/ followed by that key, and a copy button ("Copy URL to clipboard") next to the setting copies the full link. After the form is created, the Custom URL can no longer be changed.

Question 2

How do I embed a Deskhero form on my website?

Accepted Answer

1) Open the form and click "Embed instructions" (the "Share form" dialog also opens automatically right after you create a form). 2) Under "Choose how to display on your website", pick "Embed directly" or "Add as bottom right floating icon". 3) Copy the generated code snippet, a small script tag plus a dh-form element, and paste it into your website's HTML. A "Copy and close" button copies the code for you.

Question 3

What is the difference between the two form embed modes?

Accepted Answer

"Embed directly" places the form inline on your page, right where you paste the code. "Add as bottom right floating icon" shows a floating launcher in the bottom-right corner of your site that opens the form (or chat-bot) in a card when clicked, and in this mode the widget uses your configured form color.

Question 4

How do I preview a form before publishing it?

Accepted Answer

Open the form in the form builder and click "Preview" (also available in the "Share form" dialog). A new browser tab opens showing a mock web page titled "Your website" with the note "This is a preview of how the widget will look and behave on your website", and your widget embedded exactly as it will appear. Any unsaved edits are saved before the preview opens so it always reflects the latest state.

Question 5

Why can't I change my form's Custom URL anymore?

Accepted Answer

The Custom URL (unique key) can only be set while creating the form; once the form exists, the field is locked. This protects existing links and embed codes on your website from breaking. If you need a different URL, create a new form with the desired Custom URL.

Question 6

How do I embed the Deskhero widget on my website?

Accepted Answer

1) Go to Configurations, open Forms and open your form. 2) Open the "Share form" dialog. 3) Choose how to display it: "Embed directly" places it inline in your page, while "Add as bottom right floating icon" shows a launcher bubble. 4) Copy the generated code snippet and paste it into your website's HTML. The snippet is two lines: a script loaded from your Deskhero address and a widget tag pointing at your form.

Question 7

What is the difference between embedding the widget directly and using the floating icon?

Accepted Answer

Embedding directly renders the form or chat inline inside your page content. The floating option adds a round launcher bubble in the bottom-right corner of your site; clicking it opens a card containing the form or chat, and clicking again closes it. On small screens the floating card expands to fit the phone display.

Question 8

Can I preview the widget before putting it on my website?

Accepted Answer

Yes. The "Share form" dialog has a Preview button that opens a demo page titled "Your website" with the note "This is a preview of how the widget will look and behave on your website." It shows the widget exactly as your visitors will see it, in either display mode.

Embedding on your site

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