Question 1

What is the Extras page in Deskhero?

Accepted Answer

Extras is a page with additional tools, reachable at the /extras address of your workspace. It currently offers two Questionnaire tools: "Auto-filler" (auto-fill an Excel questionnaire with AI-drafted answers) and "Upload Q&A" (upload knowledge as question-plus-answer rows in an Excel file). Each tool opens as its own page with a simple upload form.

Question 2

What is the Questionnaire Auto-Filler?

Accepted Answer

The Questionnaire Auto-Filler (also called the Questionnaire Smart-Filler) lets you upload an Excel file full of questions, for example a vendor or security questionnaire, and have Deskhero's AI draft the answers using knowledge already stored in your workspace. The completed document is emailed back to you, typically within minutes.

Question 3

What file format does the Questionnaire Auto-Filler expect?

Accepted Answer

An Excel file with up to three columns: Category (optional, adds context to the question), Question (required, one unique question per row) and Context (optional additional information about the question). A sample Excel file can be downloaded from the upload page under "Excel File Formatting Instructions".

Question 4

How do I run the Questionnaire Auto-Filler?

Accepted Answer

1) Open the Extras page and choose Auto-filler. 2) Enter a name for your own reference. 3) Choose your Excel questionnaire file. 4) Click "Submit questionnaire". You get a confirmation such as "Questionnaire with N rows uploaded. Grab a coffee and monitor your inbox for updates." and the completed file arrives by email.

Question 5

What output does the Questionnaire Auto-Filler produce?

Accepted Answer

You receive an Excel file by email, named after your reference name with "-output" appended. It contains the columns Category, Question, Answer and Source. The Source column lists the workspace documents each answer was based on, so you can verify every answer. Rows the AI could not answer are clearly marked instead of being guessed.

Question 6

Why do some rows in my auto-filled questionnaire say No data found?

Accepted Answer

"No data found" means the AI could not find relevant knowledge in your workspace for that question, so it left the answer blank rather than inventing one. Adding more knowledge, for example by importing Q&A pairs or answering more tickets, and re-running the questionnaire usually improves coverage.

Question 7

Is there a limit on how many questionnaire questions the Auto-Filler will answer?

Accepted Answer

Yes. Your plan includes a monthly quota of questionnaire questions per user, shared across all users in the workspace. Questions beyond the quota are returned unanswered, with a note in the output file explaining that the plan quota was exceeded, including how many questions the plan allows and how many were used.

Question 8

Where do the Questionnaire Auto-Filler's answers come from?

Accepted Answer

From your workspace's own knowledge. For each question the AI searches your stored content for the most relevant material, condenses the best matches, and drafts an answer based only on them. Each answer in the output file lists the source documents that were used, and questions with no relevant material are marked as having no data found.

Questionnaire Auto-Filler

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