Question 1

How do I create a new form or chat widget?

Accepted Answer

1) Go to Configurations > Forms & Chat widgets. 2) Click "Create widget" (requires Owner or Admin role). 3) Enter a "Name" (at least 2 characters). 4) Choose the group under "Create tickets in group". Submissions will create tickets there. 5) Adjust the "Form fields", colors, language, and other advanced settings. 6) Click "Create widget". A "Share form" dialog then opens with the embed code.

Question 2

What does "Create tickets in group" mean on a form?

Accepted Answer

It selects the Deskhero group that receives the tickets created by this form. Every submission of the form creates a ticket in that group. The setting is required. You cannot save a form without selecting a group ("Group is required").

Question 3

Can I change a form's colors to match my website?

Accepted Answer

Yes. In the form's advanced settings there are two color pickers: "Form color" (the accent color used for buttons and highlights) and "Background color". The widget derives the rest of its theme from these two colors, and a dark background automatically switches the widget to a dark theme.

Question 4

Can I choose which language a public form is displayed in?

Accepted Answer

Yes. Each form has a "Language" setting chosen from the platform languages; it is required ("Language is required"). The public form's labels are shown in that language when customers open it.

Question 5

Do I need to click a save button when editing a form?

Accepted Answer

No. When you edit an existing form, changes are saved automatically about 1.5 seconds after your last edit. The editor shows "Saving…" and then "Last saved" with a timestamp. If the form is in an invalid state (for example a missing name or group), it stays unsaved and inline errors are shown until you fix it. Only brand-new forms have an explicit "Create widget" button.

Question 6

How do I delete a form?

Accepted Answer

1) Go to Configurations > Forms & Chat widgets. 2) Hover over the form row and click the delete button (Owner or Admin role required). 3) Confirm in the dialog: "Are you sure you want to delete this item? This action cannot be undone."

Question 7

Who can create, edit, or delete forms?

Accepted Answer

Only users with the Owner or Admin role. For other users, the "Create widget" button and the edit/delete buttons in the forms list are disabled, with the tooltip "Not enough rights to do that".

Question 8

Are Deskhero's public forms protected against spam?

Accepted Answer

Yes. Public form submissions and chat-bot conversations are protected with Google reCAPTCHA, which runs invisibly in the background. Customers do not have to solve a puzzle.

Question 9

Where do I find the forms I have already built?

Accepted Answer

Go to Configurations > Forms & Chat widgets. All your forms and chat widgets are listed there with name, target group, AI chat-bot status, and creation details; click a form's edit button to open it in the form builder. If you have none yet, the page invites you to "Create your first widget".

The form builder

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