Question 1

What items are in the Deskhero main menu?

Accepted Answer

The left-hand sidebar contains: your workspace name at the top (click it to switch workspaces), then Dashboard, Tickets, Lists, Knowledge base, Insights, and, for owners and admins only, Setup Guide. At the bottom are Settings, which opens the workspace configuration area, and a Collapse control for the sidebar itself.

Question 2

How do I collapse or expand the sidebar in Deskhero?

Accepted Answer

Click "Collapse" at the bottom of the left-hand sidebar to shrink it to icons only; click the arrow again to expand it. Your choice is remembered between sessions. On windows narrower than 1400 pixels the sidebar collapses automatically and closes again when you click elsewhere.

Question 3

What are the tabs at the top of the Deskhero screen?

Accepted Answer

The top bar shows browser-style page tabs so you can keep several areas of Deskhero open at once, for example the Dashboard and a ticket list. Click a tab to switch to it (it remembers where you were), click the plus icon to open a new tab, and click the x on a tab to close it.

Question 4

How do I search across everything in Deskhero?

Accepted Answer

Click the magnifier icon in the top-right of the header to open global search, type your query, and press Enter (or click the arrow icon). Results are grouped into Tickets, Lists items, Users, Groups, and Knowledge base; clicking a result opens the matching ticket, list, article, or settings page.

Question 5

Can global search give me an AI-generated answer?

Accepted Answer

Yes. For applicable questions, global search shows a "GPT Response" section where an AI answer is generated from your workspace's knowledge, along with AI-suggested related items. Regular grouped results for tickets, lists, users, groups, and knowledge base articles appear as well.

Question 6

How do I quickly create a ticket from anywhere in Deskhero?

Accepted Answer

Use the "Create Ticket" button in the top header. It is available on every page and opens the new-ticket form.

Question 7

Which page opens first after I sign in to Deskhero?

Accepted Answer

Normally you land on the Dashboard. Owners and admins of a workspace that has not connected a mailbox yet are taken to the Setup Guide instead, and if a connected mailbox exists but is not active you are taken to the mailbox settings page so you can finish activating it.

Question 8

Where do I find the Settings menu in Deskhero?

Accepted Answer

Click "Settings" at the bottom of the left-hand sidebar. This opens the configuration area of your workspace, which includes things like users, groups, mailboxes, and imports.

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